Peris Thuo Email & Phone Number

As a seasoned Customer Care Specialist, I bring over three years of expertise in fostering strong customer relationships through exceptional service delivery. My dedication has consistently led to a 100% satisfaction rate among clients, contributing to noticeable growth in the organization's customer base.Feedback from leadership highlights the following as my key strengths:Performing under Pressure: Capable of delivering quality results even in demanding situations.Relatable and Approachable: My approachability fosters ease of communication, making interactions comfortable for all.Adaptability and Flexibility: Proficient in navigating tasks independently and adjusting seamlessly to changing circumstances.Passionate Dedication: Demonstrating wholehearted commitment, consistently going the extra mile to ensure customer satisfaction.Effective Team Player: Willingly offering assistance to colleagues, particularly in resolving system issues, contributing to a cohesive team environment.Problem-Solving Skills: Successfully de-escalating and resolving the majority of customer concerns, significantly enhancing overall satisfaction levels.Technical Tools:>Freshdesk> Zendesk> Talkdesk> Slack>shopify >Samcart Experience with:>Canva> GrammarlyMy vision To consistently serve as a role model within the company by delivering exceptional customer care service to both customers and clients alike.Email :wanjikuthuo0@gmail.com

• 

  The University Of Nairobi

  International Relations And National Security Studies