Executive Director
• Executive within the Global Security Services (GFS) Operations team with a wide experience base covering Costing/Revenue, Financial/Business Management, Operational/Regulatory Governance, Data/Metrics Governance, Data Entitlements, Business Resiliency and Learning Teams for a global workforce of 4,500 employees.• Lead within GFS on all costing/revenue deals across North America and Europe. Worked directly with executives within Product Management to review, refine and finalize the costing, headcount requirements, location of services on all new deals and rebids.• GFS owner for KPI and KRI metrics. This includes maintaining data definitions and the annual review and certification of all metrics. Represented GFS in all senior global risk and control related forums. • Coordinated all Finance and Human Resource related activities across the GFS teams. HR activities include the oversight of the promotion process for Executive Directors and Vice Presidents, management of reduction in force exercises, tracking of performance goals, reviews of employee turnover levels and progress towards diversity goals, review of bottom performers and the oversight of all manager and corporate trainings across all global regions. • Led regulatory governance teams across the US and UK. Collaborate with control and risk teams to track service levels globally, providing reporting for regulatory compliance, due diligence, and other legal entity-level reporting. The governance included the continuous review of global charters and legal entities.• Expanded the global access control team to sites in the UK, Ireland, Luxembourg, and India, enhancing monitoring capabilities for 100+ business applications and thousands of network folders. • Championed mentoring initiatives and serve as the Manager Excellence lead executive for GFS.