Perla Pimentel Email & Phone Number

- Leading the Documentation team in determining timelines, defining priorities, assigning duties to other writers, establishing department PI objectives, and designing the roadmap to achieve our objectives- Managing updates and revisions to documentation, conducting regular reviews of existing documentation for accuracy- Recommending and implementing technical enhancements to documentation; incorporating Google Analytics, UserZoom, and various Javascript features to improve usability of our help sites and documentation- Serving as the knowledge resource leader of the Documentation team; managing stakeholder relationships and collaborating with Agile cross-functional teams- Establishing a new Community Brands Technical Writer onboarding process, including an SOP and creating a hub for Technical Writing resources at Community Brands via Sharepoint

Maitland, Florida, United States

- Creating and publishing technical documentation and manuals- Collecting and interpreting technical information and coordinating layout for publication- Planning, developing, organizing, writing and editing operational procedures and manuals- Writing software documentation and generating content in online help and PDF formats- Analyzing documents to maintain continuity of style of content- Managing updates and revisions to technical documentation

Orlando, Florida Area

- Created and updated conference planning documentation including eventresumes, travel manifests, staffing payouts, profit and loss statements, andvendor invoicing breakdowns- Scheduled and managed event staff, using Salesforce to track hours andcontact information- Edited conference planning documents for accuracy and consistency fordistribution to all stakeholders (hotel management, vendors, in-house eventmanagers and sales executives)

Orlando, Florida Area

- Composed copy for email marketing blasts to conference delegates- Maintained departmental Standard Operating Procedure in digital format,utilizing an FTP client to ensure consistency with multiple users- Built and maintained conference websites, including websites for the AAAAutomobile Conference, the AAA Travel Conference, and the Global MobilityAlliance Symposium, totaling approximately 20 websites yearly- Authored templates for meeting materials such as function sheets, eventresumes, room diagrams, rooming lists and conference webpage articledevelopment, used for over 180 meetings per year- Collaborated with the Legal and Accounting departments on development ofthe new AAA Corporate Travel Policy, including drafting the document andversion control, with successful adoption in Q4 after review and approval fromCFO and upper management- Managed group room blocks and registrations for conferences ranging from 40to 300+ delegates and vendors, the largest of which was 1,134 delegates with3,969 room nights consumed- Prepared accounting reports to track and reallocate department revenue frommeeting commissions and delegate invoicing, ranging from $10,000 to $80,000per month

Orlando, Florida Area

• Generated proposals and contracts and confirmed availability/pricing with vendors• Composed detailed cost sheets, quotations of services, service agreements and billing invoices• Managed off-property client contracted programs with Disney Client Service Managers and Park Event Operations partners, ranging from $30,000 to $185,000 in revenue• Managing event details including transportation agreements, credit card authorizations, etc.

Orlando, Florida Area

• Assisting clients on-site in coordinating transportation for daily conference events and evening functions, assuring timely arrival of services• Reporting to Mears Sales Coordinators on-site to ensure all event operations run as directed• Managing crowds of 2000+ guests by planning stanchion set ups and vehicle loading procedures within the constraints of the allotted space

Gainesville, Florida Area

● Accommodating management team with organizational structure in office and planning events with enough staff to accompany an event, while corresponding with interested companies that would sponsor events ● Resolving scheduling conflicts with volunteers, facilitating patron experience with language translation and arranging for accommodations for special needs patrons while maintaining a balanced time budget allocated by the state

Certificate, Technical Writing

Bachelor Of Arts (B.A.), History, International Studies European Focus, Latin American Studies, French

Activities and Societies: Improvisational theatre- Technical Director and member of the University of Florida's improvisational theatre.