Permethius Austin Email & Phone Number

Morrisville, North Carolina, United States

Morrisville, Nc

As the company’s Sales Support Manager and Commercial Analyst, I am responsible for managing all aspects of daily operations in providing guidance to new program development and management for the collection, tracking, and analysis of business performance data. Significant accomplishments include:• Led all team efforts in the development and implementation of new market segmentation visualization tools.• Reduced average employee turnover rate within the department to 11.1%.•… Show more As the company’s Sales Support Manager and Commercial Analyst, I am responsible for managing all aspects of daily operations in providing guidance to new program development and management for the collection, tracking, and analysis of business performance data. Significant accomplishments include:• Led all team efforts in the development and implementation of new market segmentation visualization tools.• Reduced average employee turnover rate within the department to 11.1%.• Increased sales in emerging markets by over 30% for two years without requiring any additional resources.• Commended for excellent leadership in managing over $2.3 million worth of emerging market sales for three years. Show less

Morrisville, Nc

As Sales Support Manager, I am in charge of overseeing all activities related to the evaluation of quotation requests, solicitations and proposals for technical feasibility of automated systems, development of systems to ensure optimum hardware and software compatibility, and management of technical and sales support resources for a Salesforce throughout the US, Canada, Mexico, and Latin America. Significant accomplishments include:• Designee to the VP of Operations and a shared P&L… Show more As Sales Support Manager, I am in charge of overseeing all activities related to the evaluation of quotation requests, solicitations and proposals for technical feasibility of automated systems, development of systems to ensure optimum hardware and software compatibility, and management of technical and sales support resources for a Salesforce throughout the US, Canada, Mexico, and Latin America. Significant accomplishments include:• Designee to the VP of Operations and a shared P&L responsibility of $80M and 26 people.• Expedited the full implementation of specific sales campaigns across multiple product lines.• Played a key role in the professional development of sales support coordinators, sales operations staff, project engineers, and other departments by training them on various aspects of global operations.• Recognized for consistent efficiency in completing the technical review of over 4,100 quote documents per year valued at more than $137 million. Show less

Morrisville, Nc

As Technical Sales Support Coordinator, I was tasked with directing all operations for providing support to the technical and sales needs of the Salesforce responsible for the US and Canada markets. In addition, I also collaborated with service, logistics, and finance departments to develop high-quality products for end-users and distributors throughout various market segments.

Raleigh-Durham, North Carolina Area

As one of the company’s Technical Services Specialist, I was responsible for communicating with customers and internal personnel to document circumstances and conditions related to complaints. In addition, I also provided technical support to Tecan field service personnel and customers in troubleshooting various hardware and software problems. Significant accomplishments include:• Instrumental in allowing the Tecan staff to conduct on-site service calls by coordinating logistical processes… Show more As one of the company’s Technical Services Specialist, I was responsible for communicating with customers and internal personnel to document circumstances and conditions related to complaints. In addition, I also provided technical support to Tecan field service personnel and customers in troubleshooting various hardware and software problems. Significant accomplishments include:• Instrumental in allowing the Tecan staff to conduct on-site service calls by coordinating logistical processes and facilitating the acquisition of required hardware. • Resolved a wide range of customer-facing and service-related challenges, and minimized turnaround times. Show less