Perrine Augier Email & Phone Number

Barcelona, Catalonia, Spain

Cork, County Cork, Ireland

Cork, Munster, Ireland

Cork

Designing and building training materials and curriculumDelivering new hire training and up-skilling tenured agents across 3 sites (USA, Ireland and Philippines) Managed 6 quality analysts conducting quality reviews in 6 different languages in CorkProject Manager on new campaignsLaunched the Airbnb Sales team in our Manila office (trained the first 3 waves + management team)Helped other Voxpro contracts to develop their sales program (Nest,Dublin)Worked alongside clients in developing processes and ensuring workflows were created and refinedManaged 10 agents across 3 different Voxpro Contracts working on Wellbeing , Internal Communication and Employee engagementRecruitment of new agents

Cork, Ireland

Quality Lead for a team of 40 agents covering French and UK marketsEnsuring 2 quality meetings were conducted per month per agentDeveloping and implementing specific quality scorecards for new projectsWorking with the rest of the management team

Cork , Ireland

Making outbound calls (B2C, B2B) and sending emails to increase the rental inventory on the French marketEnsuring achievement of monthly targets by undertaking and responding to a high volume of sales callsFollowing-up closely with customers previously contacted by checking and updating trackers on a daily basisEducating existing customers about Airbnb's productsCommunicating effectively with management and the rest of the team using different IT tools (Salesforce, MS Office, G Suite...)Consistently obtaining high scores during quality reviews Consistently meeting my targets in number of activation per month Launch the Athens,USA office (Helped deliver training to the first 2 waves + management team)

Miami/Fort Lauderdale Area