Ensures the delivery of high quality customer service through regular contact with clients * Evaluates service quality and initiates corrective action as necessary. * Assists HR in identifying, interviewing and hiring quality candidates * Develops/maintains site-specific training programs to include OJT, training checklists/tests and quarterly training for security personnel * Develops/maintains site-specific post orders * Provide security and technical expertise and solutions. * Develops/mentors employees and maintains open communication * Ensures communication and enforcement of company and site-specific policies * Ensures complete customer satisfaction. * Assist with rate increases, billing management and accounts receivable.

Senior enlisted advisor to the Security Forces division chief on all enlisted personnel matters for over 4200 airmen; active duty, guardsmen and reservists assigned to six main operation bases (MOBs), eight Air Force Stations, and 51 geographically separated units (GSUs) worldwide.