Perry King Email & Phone Number

Dublin, Ohio, United States

Walk clients and employees through Citrix login with MFA required and correct Workspace Version Trouble Shoot Meraki, and Avaya Deskphone Rest Password for AD, Avaya, Mitel, and CitrixAvaya X one & Communication Setup or Trouble shootMFA Setup for Outlook, Citrix, and Workday ApplicationsChat with users for issue through Live Chat SystemsTrain new teams members on Service Now tickets system and chat systemsWalk New employee in office or at home for computer setupRespond to IT team chat group where Level 1 tech is asking questions to assist user where they need assistant.Report Single User down to regional mangers through Team Chat groupBongar Remote Session into users computer for trouble shoot Trouble shoot Hardware and Software issue

Dublin, Ohio

The Technician I position is responsible for answering user support inquiries to the IT Technical Support Center of York and family of companies. Must accurately identify, prioritize and log user requests into the ticketing system following establish standards and guidelines. Problem diagnosis skills are essential and must be performed by asking accurate and concise questions in a professional and timely manner. The escalation and transfer of calls to others within the IT department are completed after initial troubleshooting efforts have been made and the call is documented in its entirety. Process on boarding tickets by setting user profile file on a domain. Load all hardware and software application onto users equipment. Ship all necessary equipment for new employee. Process off boarding tickets by collect all user equipment and backup there profile on a cloud drive. Move computer equipment when a user request them to move to another work station area. Setup phone equipment and accounts from Mitel phone system. How to transfer accounts from direct phone line and troubleshoot bad phones too. Add security badges access for new employees.

Dublin, Ohio

A Technician I, Support is the single point of contact that provides end user support for hardware and software IT issues. The Technician I position is responsible for answering user support inquiries to the IT Technical Support Center of York and family of companies. Must accurately identify, prioritize and log user requests into the ticketing system following establish standards and guidelines. Problem diagnosis skills are essential and must be performed by asking accurate and concise questions in a professional and timely manner. The escalation and transfer of calls to others within the IT department are completed after initial troubleshooting efforts have been made and the call is documented in its entirety. Process on boarding tickets by setting user profile file on a domain. Load all hardware and software application onto users equipment. Ship all necessary equipment for new employee. Process off boarding tickets by collect all user equipment and backup there profile on a cloud drive. Move computer equipment when a user request them to move to another work station area. Setup phone equipment and accounts from Mitel phone system. How to transfer accounts from direct phone line and troubleshoot bad phones too. Add security badges access for new employees.

Dublin, Ohio

Verify each day that all hearings are schedule on the docket daily.Notify Claim Examiner and Hearing Representatives when hearing are DNA, continuances, and cancelled.Coordination with hearing representatives involving hearing schedule and assignments.Daily docket review.Daily communication with Industrial Commissions regarding hearing status.Updated all new state fund risk and assign them to an examiner.Migration all new claims when a new risk is added to our system.Email claim examiner, CHP handicap examiner and settlement examiner to notified a new risk has been assign to them.

Dublin, Ohio

Receive and review medical claims, pull ADR queries (appeals of C9s),Coordinate various medical claims with case specialists. Develop and process C9 documentation Learned and refined valuable information technology knowledge while shadowing level 2 help desk calls; replaced hard disk drives, memory, monitors, and mice; replaced LCD laptop screens; created boot disks; Ordered computer parts from Internet and stores; researched Microsoft knowledgebase to troubleshoot computers; learned Active Directory and user program access.ADR File Prep Team Assistant (2005 - October 2007)Supported claims process by pulling, reviewing and organizing Level-1 ADR claim appeals (alternative of dispute resolutions) for use by ADR specialistsConducted comprehensive research of claims to determine proper level of appeal status.Communication with all parties, including attorneys, doctors, and employer 3rd party administrators in preparation for ADR resolution. Contributed to administration of database collecting number of appeals received weekly.

Dublin, Ohio

• Documentation imaging of hardcopy medical and BWC forms• Office mail reception and distribution (including USPS, Federal Express, and UPS)• allocation of documentation to 3rd party administrators

Columbus, Ohio

Front lines communication with insurance companies and customers to research and gain required information to process automobile glass repairsResponded to incoming client requests for glass repair quotes. Liaised with insurance companies and customers Assisted in formal training to new hires

Cyber Security, Certificate

Cert'S, A+ And N+

Bachelor Science, Marketing

Business Administration And Management, General

Sports Studies