Perry King Email and Phone Number
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Perry King personal email
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Perry King is a Help Desk Specialist at Sedgwick at Sedgwick Technology Solutions (formerly). He possess expertise in training, system administration, customer service, access, team building and 32 more skills. Colleagues describe him as "Perry King is an up and coming IT person that works hard and trains hard for his education. I can see Perry running his own comapny in a few years."
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Help Desk Specialist 1.5Sedgwick Technology Solutions (Formerly) May 2023 - PresentDublin, Ohio, United StatesWalk clients and employees through Citrix login with MFA required and correct Workspace Version Trouble Shoot Meraki, and Avaya Deskphone Rest Password for AD, Avaya, Mitel, and CitrixAvaya X one & Communication Setup or Trouble shootMFA Setup for Outlook, Citrix, and Workday ApplicationsChat with users for issue through Live Chat SystemsTrain new teams members on Service Now tickets system and chat systemsWalk New employee in office or at home for computer setupRespond to IT team chat group where Level 1 tech is asking questions to assist user where they need assistant.Report Single User down to regional mangers through Team Chat groupBongar Remote Session into users computer for trouble shoot Trouble shoot Hardware and Software issue
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Help Desk SpecialistSedgwick Sep 2019 - PresentDublin, OhioThe Technician I position is responsible for answering user support inquiries to the IT Technical Support Center of York and family of companies. Must accurately identify, prioritize and log user requests into the ticketing system following establish standards and guidelines. Problem diagnosis skills are essential and must be performed by asking accurate and concise questions in a professional and timely manner. The escalation and transfer of calls to others within the IT department are completed after initial troubleshooting efforts have been made and the call is documented in its entirety. Process on boarding tickets by setting user profile file on a domain. Load all hardware and software application onto users equipment. Ship all necessary equipment for new employee. Process off boarding tickets by collect all user equipment and backup there profile on a cloud drive. Move computer equipment when a user request them to move to another work station area. Setup phone equipment and accounts from Mitel phone system. How to transfer accounts from direct phone line and troubleshoot bad phones too. Add security badges access for new employees. -
Help Desk SpecialistYork Risk Feb 2018 - Sep 2019Dublin, OhioA Technician I, Support is the single point of contact that provides end user support for hardware and software IT issues. The Technician I position is responsible for answering user support inquiries to the IT Technical Support Center of York and family of companies. Must accurately identify, prioritize and log user requests into the ticketing system following establish standards and guidelines. Problem diagnosis skills are essential and must be performed by asking accurate and concise questions in a professional and timely manner. The escalation and transfer of calls to others within the IT department are completed after initial troubleshooting efforts have been made and the call is documented in its entirety. Process on boarding tickets by setting user profile file on a domain. Load all hardware and software application onto users equipment. Ship all necessary equipment for new employee. Process off boarding tickets by collect all user equipment and backup there profile on a cloud drive. Move computer equipment when a user request them to move to another work station area. Setup phone equipment and accounts from Mitel phone system. How to transfer accounts from direct phone line and troubleshoot bad phones too. Add security badges access for new employees. -
Hearing Docket CoodinatorCareworkscomp Sep 2008 - Feb 2018Dublin, OhioVerify each day that all hearings are schedule on the docket daily.Notify Claim Examiner and Hearing Representatives when hearing are DNA, continuances, and cancelled.Coordination with hearing representatives involving hearing schedule and assignments.Daily docket review.Daily communication with Industrial Commissions regarding hearing status.Updated all new state fund risk and assign them to an examiner.Migration all new claims when a new risk is added to our system.Email claim examiner, CHP handicap examiner and settlement examiner to notified a new risk has been assign to them.
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Team AssistantCareworks Jan 2006 - Sep 2008Dublin, OhioReceive and review medical claims, pull ADR queries (appeals of C9s),Coordinate various medical claims with case specialists. Develop and process C9 documentation Learned and refined valuable information technology knowledge while shadowing level 2 help desk calls; replaced hard disk drives, memory, monitors, and mice; replaced LCD laptop screens; created boot disks; Ordered computer parts from Internet and stores; researched Microsoft knowledgebase to troubleshoot computers; learned Active Directory and user program access.ADR File Prep Team Assistant (2005 - October 2007)Supported claims process by pulling, reviewing and organizing Level-1 ADR claim appeals (alternative of dispute resolutions) for use by ADR specialistsConducted comprehensive research of claims to determine proper level of appeal status.Communication with all parties, including attorneys, doctors, and employer 3rd party administrators in preparation for ADR resolution. Contributed to administration of database collecting number of appeals received weekly. -
Him SpecialistCareworks Mar 2004 - Dec 2005Dublin, Ohio• Documentation imaging of hardcopy medical and BWC forms• Office mail reception and distribution (including USPS, Federal Express, and UPS)• allocation of documentation to 3rd party administrators
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Sales AssociateSafelite Auto Glass Jan 2003 - May 2004Columbus, OhioFront lines communication with insurance companies and customers to research and gain required information to process automobile glass repairsResponded to incoming client requests for glass repair quotes. Liaised with insurance companies and customers Assisted in formal training to new hires
Perry King Skills
Perry King Education Details
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Certificate -
New Horizion ComputerA+ And N+ -
Marketing -
Business Administration And Management, General -
Sports Studies
Frequently Asked Questions about Perry King
What company does Perry King work for?
Perry King works for Sedgwick Technology Solutions (Formerly)
What is Perry King's role at the current company?
Perry King's current role is Help Desk Specialist at Sedgwick.
What is Perry King's email address?
Perry King's email address is pe****@****ter.net
What is Perry King's direct phone number?
Perry King's direct phone number is +161446*****
What schools did Perry King attend?
Perry King attended Delaware Area Career Center, New Horizion Computer, Franklin University, Columbus State Community College, Mount Vernon Nazarene University.
What skills is Perry King known for?
Perry King has skills like Training, System Administration, Customer Service, Access, Team Building, Troubleshooting, Microsoft Office, Software Documentation, Process Improvement, Outlook, Insurance, Strategic Planning.
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Perry King
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Perry King
San Diego, Ca4terremark.com, gmail.com, ingrammicro.com, uk.verizon.com1 +161938XXXXX
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