Call Center Representative
Intra Staff/John Hopkins
Glen Burnie, Md
Worked in several areas throughout the hospital in a call center environment with the hospital owned temporary agency making call and taking call which consist of over 200 daily· Received inbound call from patients as well as new clients requesting information about health insurance benefits, explaining benefits as well as handle any problems or concerns about their claims· In other areas of the hospital took maintained problems calls· Type information into computer as well as dispatch service calls to different technicians in a fast-paced call center environment· Multi-task between taking medical healthcare benefit questions and concerns as well as setting appointment for patients, in addition to maintain calls· Received incoming call as well as made outbound calls processing hospital claims which include Priority Partners, UB's, COB's, EHP's, Appeals, HCFA, Elder Plus, Health@ Howard etc.