Perry Rowdy Email & Phone Number

Greensboro, North Carolina, United States

Greensboro, North Carolina, United States

Greensboro, North Carolina, United States

• Monitor customer preferences to determine focus of sales efforts.
• Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.
• Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations.
• Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
• Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.
• Maintain customer records, using automated systems.

Greensboro, North Carolina, United States

• Review KPI Reports to provide metric insights for C-level Executives and Brand Management Teams.
• Distribute marketing calendars, notify team(s) of promotional changes.
• Collaborate to create SOP training for remote new hires.
• Monitor orders within Shopify, communicate fulfillment concerns to operationsteam.
• Work cross-functionally to develop system implementation strategies, establishknowledge transfer needs, and create training plans to maximize functionality.
• Analyze order flow and system limitations related to current policies; offerrecommendations for streamlining DTC operations.

Greensboro, North Carolina, United States

• Juniper Unlimited Brand Consultant for Mirakl Marketplace Platform.
• Communicate service issues and accommodation requests with Third Party Sellers.
• Investigate return rate fluctuations, report findings to senior leadership.
• Develop customer service onboarding launch strategies for new marketplaceproducts.
• Manage and respond to brand reviews within Yotpo, Okendo, and BazaarVoice;escalate social, legal, and operational concerns.
• Use online reviews and customer contacts to discover market trends, offersuggestions to enhance the shopping experience.

Greensboro, North Carolina, United States

• Responsible for weekly team scheduling, performance evaluations, coaching, contact volume management, daily workdistribution, attendance recordkeeping.
• Manage UPS Technology Suite among customer service agents; distinguish carriertrends, provide recommendations to cut company losses.
• Approve out of policy accommodations, appeasements for 9 brands, 1 marketplace.
• Craft canned responses aligned with individual brand missions for department use.
• Advise representatives on Loyalty Lion rewards structure(s), adjust rewards accountsas needed.
• Expert Customer Service consultant for internal Contact Centeroutsourcing initiative

Greensboro, North Carolina, United States

• Worked with team members to improve performance and implement training updates
• Consulted regularly with internal customers on application development project status, new project proposals and software- related technical issues
• Interfaced with cross-functional team of business analysts, developers and technical support professionals to determine comprehensive list of requirement specifications for new applications
• Trained team on all aspects of operating procedures and company services
• Mentor's junior team members on protocols and procedures of each station to maximize contributions
• Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives

Atlanta, Georgia, United States

• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
• Interpreted management directives to define and document administrative staff processes
• Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Microsoft Excel

Charlotte, North Carolina, United States

• Prepared reports detailing project updates, performance information and ongoing trends
• Tracked and analyzed web analytics to recommend proactive adjustments to strategies
• Developed ads targeting specific users for key promotions
• Assisted with capturing and analyzing social media metrics
• Helped with planning and hosting of marketing events
• Collaborated with team members to help expand marketing channels