Perry Smith

Perry Smith Email and Phone Number

Change Director @ Taylor Wimpey plc
high wycombe, buckinghamshire, united kingdom
Perry Smith's Location
Guilsborough, England, United Kingdom, United Kingdom
Perry Smith's Contact Details

Perry Smith personal email

n/a
About Perry Smith

Strategic IT and Change Leader delivering impactful organisational growth through adept management of multifaceted projects and driving pivotal business transformations. Recognised for expertly navigating complex challenges, my leadership orchestrates innovative solutions that mitigate critical risks and enhance business performance. My customer-centric approach consistently yields exceptional satisfaction and substantial commercial outcomes.I foster a culture of collaboration and agility, championing transparent communication and providing invaluable strategic insight for decision-making processes, engendering steadfast team support. Prioritising stakeholder engagement, I forge robust relationships to ensure the seamless execution of projects within designated timelines and budgets. Strategic planning is at the core of my leadership, steering successful initiatives in enterprise architecture, change management, and data-driven business analytics. Notably, I've led and revitalised impactful B2B and B2C programs amidst challenging cultural and political landscapes, showcasing my unique skills and experience in navigating complex business environments.

Perry Smith's Current Company Details
Taylor Wimpey plc

Taylor Wimpey Plc

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Change Director
high wycombe, buckinghamshire, united kingdom
Employees:
2748
Perry Smith Work Experience Details
  • Taylor Wimpey Plc
    Head Of Projects And Transformation
    Taylor Wimpey Plc Aug 2024 - Present
    United Kingdom
    Responsible for the delivery of all technical changes and projects.
  • Historica Ltd
    Director
    Historica Ltd May 2010 - Present
    E-Commerce enterprise.
  • Stm Group Plc
    Head Of Change
    Stm Group Plc Mar 2019 - Aug 2024
    United Kingdom
    Responsible for all STM Group Change programmes including new systems implementation and development, TOM transformation, data migration, business integration following acquisition and other business change programmes.
  • Nfu Mutual
    Data & Compliance Programme Manager
    Nfu Mutual Nov 2015 - Feb 2019
    Stratford Upon Avon
    Responsible for the management of Compliance and Risk programmes implementing a comprehensive suite of changes dealing with the review of legacy records spanning 100 years, data cleansing of 1.5m digital records required to meet regulatory standards for GDPR and ELTO (Employers Liability Tracing Office) and Brexit preparations. Implementation of various data systems e.g. ACL and Trillium for tracing and governance, and development of a front end system to collect improved data.
  • Customer Consulting Limited
    Business Change Lead
    Customer Consulting Limited Jan 2015 - Nov 2015
    Europe
    Business Change Lead for a pan-European pharmaceutical company responsible for the assessment and review of the b2b and b2c customer services environments of 3 subsidiaries, to identify opportunities to harmonise and gain efficiencies through a portfolio of changes required to support a SAP rollout.Working for a major insurance provider, responsible for the turnaround of an under-performing outsourced operation in India including analysis of the commercial relationship, operating model and business processes to design a suite of solutions to be implemented with the outsourcer.
  • Oee
    Principal Consultant
    Oee Jul 2013 - Dec 2014
    Uk
    Business Change Lead responsible for delivering change programmes focussed on efficiency and productivity improvements to create additional capacity. This was achieved using Lean principles to re-engineer customer contact and back office processing areas of one of the largest PPI providers in the UK.
  • Ee
    Hr Programme Manager
    Ee Sep 2011 - Nov 2012
    London, United Kingdom
    Programme management of a high profile, high risk, complex transformation portfolio involving >50 business and people change projects to integrate two disparate organisations (Orange and T-Mobile) into one cohesive industry leader.
  • Aviva
    Interim Head Of Retail Sales / Programme Director
    Aviva Feb 2009 - Feb 2010
    Responsible for the design and management of a portfolio of changes to turnaround the performance of the Retail Sales department resulting in a 37% uplift in sales conversion (£10m revenue).
  • Talktalk
    Programme Manager
    Talktalk Jan 2008 - Dec 2008
    Management of a large-scale integration programme to implement a cohesive customer contract strategy. Due to growth and acquisition operations needed to be standardised across 5 UK sites providing cost benefit of £2.5m on run rate, whilst remaining budget neutral.
  • National Express Group
    Operations Consultant
    National Express Group Oct 2007 - Dec 2007
  • Sitel
    Project Manager
    Sitel Feb 2007 - Oct 2007
    Milton Keynes, United Kingdom
    Responsible for the set up and ongoing management of two major outsourced accounts, both in banking.
  • Telecommerce
    Client Services Director
    Telecommerce Sep 2005 - Oct 2006
    Responsble for managing resource and client delivery.
  • Dwp
    Performance Improvement Consultant
    Dwp Nov 2002 - Aug 2005
    Responsible for a number of change initiatives over the 3 year period.
  • 3
    Head Of Contact Centres And Business Development
    3 Jan 2001 - Oct 2002
    Responsible for building the customer experience and service proposition for a new brand and entrant into the marketplace using CRM and data analytics, delivering the operational strategy across 3 contact centre sites through to company launch.

Perry Smith Skills

Business Transformation Change Management Stakeholder Management Customer Experience Contact Centers Culture Change Performance Improvement Outsourcing Business Process Improvement Program Management Management Strategy Crm Service Delivery Performance Management Leadership Development Executive Coaching Team Management Management Development Training Operations Management Call Centers Training Delivery Organizational Development Management Consulting Leadership Project Delivery Bpo Employee Engagement Business Development Coaching Project Management Human Resources Start Ups Mergers And Acquisitions Organizational Design Public Sector Customer Satisfaction Consulting Team Leadership Business Strategy Process Improvement Business Analysis Business Process

Perry Smith Education Details

Frequently Asked Questions about Perry Smith

What company does Perry Smith work for?

Perry Smith works for Taylor Wimpey Plc

What is Perry Smith's role at the current company?

Perry Smith's current role is Change Director.

What is Perry Smith's email address?

Perry Smith's email address is pe****@****sky.com

What schools did Perry Smith attend?

Perry Smith attended Digital Marketing Institute, Cardiff University / Prifysgol Caerdydd, The Open University, The Open University, The Open University.

What skills is Perry Smith known for?

Perry Smith has skills like Business Transformation, Change Management, Stakeholder Management, Customer Experience, Contact Centers, Culture Change, Performance Improvement, Outsourcing, Business Process Improvement, Program Management, Management, Strategy.

Who are Perry Smith's colleagues?

Perry Smith's colleagues are Sam Evans, Michael Kandi, Shirley Rhodes, Andrew Page, Felicity Fitzer, Tim Betts, Cara Quiller.

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