Perry Smith Email and Phone Number
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Perry Smith personal email
Strategic IT and Change Leader delivering impactful organisational growth through adept management of multifaceted projects and driving pivotal business transformations. Recognised for expertly navigating complex challenges, my leadership orchestrates innovative solutions that mitigate critical risks and enhance business performance. My customer-centric approach consistently yields exceptional satisfaction and substantial commercial outcomes.I foster a culture of collaboration and agility, championing transparent communication and providing invaluable strategic insight for decision-making processes, engendering steadfast team support. Prioritising stakeholder engagement, I forge robust relationships to ensure the seamless execution of projects within designated timelines and budgets. Strategic planning is at the core of my leadership, steering successful initiatives in enterprise architecture, change management, and data-driven business analytics. Notably, I've led and revitalised impactful B2B and B2C programs amidst challenging cultural and political landscapes, showcasing my unique skills and experience in navigating complex business environments.
Taylor Wimpey Plc
View- Website:
- taylorwimpey.co.uk
- Employees:
- 2748
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Head Of Projects And TransformationTaylor Wimpey Plc Aug 2024 - PresentUnited KingdomResponsible for the delivery of all technical changes and projects. -
DirectorHistorica Ltd May 2010 - PresentE-Commerce enterprise.
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Head Of ChangeStm Group Plc Mar 2019 - Aug 2024United KingdomResponsible for all STM Group Change programmes including new systems implementation and development, TOM transformation, data migration, business integration following acquisition and other business change programmes. -
Data & Compliance Programme ManagerNfu Mutual Nov 2015 - Feb 2019Stratford Upon AvonResponsible for the management of Compliance and Risk programmes implementing a comprehensive suite of changes dealing with the review of legacy records spanning 100 years, data cleansing of 1.5m digital records required to meet regulatory standards for GDPR and ELTO (Employers Liability Tracing Office) and Brexit preparations. Implementation of various data systems e.g. ACL and Trillium for tracing and governance, and development of a front end system to collect improved data. -
Business Change LeadCustomer Consulting Limited Jan 2015 - Nov 2015EuropeBusiness Change Lead for a pan-European pharmaceutical company responsible for the assessment and review of the b2b and b2c customer services environments of 3 subsidiaries, to identify opportunities to harmonise and gain efficiencies through a portfolio of changes required to support a SAP rollout.Working for a major insurance provider, responsible for the turnaround of an under-performing outsourced operation in India including analysis of the commercial relationship, operating model and business processes to design a suite of solutions to be implemented with the outsourcer. -
Principal ConsultantOee Jul 2013 - Dec 2014UkBusiness Change Lead responsible for delivering change programmes focussed on efficiency and productivity improvements to create additional capacity. This was achieved using Lean principles to re-engineer customer contact and back office processing areas of one of the largest PPI providers in the UK.
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Hr Programme ManagerEe Sep 2011 - Nov 2012London, United KingdomProgramme management of a high profile, high risk, complex transformation portfolio involving >50 business and people change projects to integrate two disparate organisations (Orange and T-Mobile) into one cohesive industry leader. -
Interim Head Of Retail Sales / Programme DirectorAviva Feb 2009 - Feb 2010Responsible for the design and management of a portfolio of changes to turnaround the performance of the Retail Sales department resulting in a 37% uplift in sales conversion (£10m revenue). -
Programme ManagerTalktalk Jan 2008 - Dec 2008Management of a large-scale integration programme to implement a cohesive customer contract strategy. Due to growth and acquisition operations needed to be standardised across 5 UK sites providing cost benefit of £2.5m on run rate, whilst remaining budget neutral. -
Operations ConsultantNational Express Group Oct 2007 - Dec 2007 -
Project ManagerSitel Feb 2007 - Oct 2007Milton Keynes, United KingdomResponsible for the set up and ongoing management of two major outsourced accounts, both in banking. -
Client Services DirectorTelecommerce Sep 2005 - Oct 2006Responsble for managing resource and client delivery.
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Performance Improvement ConsultantDwp Nov 2002 - Aug 2005Responsible for a number of change initiatives over the 3 year period. -
Head Of Contact Centres And Business Development3 Jan 2001 - Oct 2002Responsible for building the customer experience and service proposition for a new brand and entrant into the marketplace using CRM and data analytics, delivering the operational strategy across 3 contact centre sites through to company launch.
Perry Smith Skills
Perry Smith Education Details
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Diploma In Digital Marketing -
Lean Processing -
Business Administration And Management, General -
Business Administration And Management, General -
Diploma In Management
Frequently Asked Questions about Perry Smith
What company does Perry Smith work for?
Perry Smith works for Taylor Wimpey Plc
What is Perry Smith's role at the current company?
Perry Smith's current role is Change Director.
What is Perry Smith's email address?
Perry Smith's email address is pe****@****sky.com
What schools did Perry Smith attend?
Perry Smith attended Digital Marketing Institute, Cardiff University / Prifysgol Caerdydd, The Open University, The Open University, The Open University.
What skills is Perry Smith known for?
Perry Smith has skills like Business Transformation, Change Management, Stakeholder Management, Customer Experience, Contact Centers, Culture Change, Performance Improvement, Outsourcing, Business Process Improvement, Program Management, Management, Strategy.
Who are Perry Smith's colleagues?
Perry Smith's colleagues are Sam Evans, Michael Kandi, Shirley Rhodes, Andrew Page, Felicity Fitzer, Tim Betts, Cara Quiller.
Not the Perry Smith you were looking for?
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1cardiff.ac.uk
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Perry Smith
Former Personal Sports Business Advisor To His Highness Sheikh Tamim Bin Hamad Al Thani As President Qoc & QsiUnited Kingdom -
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Perry Smith
United Kingdom
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