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Per Åström is listed as IT Pedagogue @ Lexicon | Expert in Microsoft products at Lexicon, a with 89 employees, based in Greater Stockholm Metropolitan Area, Sweden. AeroLeads shows a matched LinkedIn profile for Per Åström.
Per Åström previously worked as IT Pedagouge at Lexicon and Consultant at Experis It Sweden. Per Åström holds Data Analysis And Statistics 1, 7.5Hp from University Of Gävle.
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As an IT Pedagogue at Lexicon, I leverage my 20 years of IT experience and my credentials in MCSE, MCPS, and Data Analysis and Statistics to deliver high-quality training and education on Microsoft products, especially Excel, Microsoft 365 and PowerBI. My mission is to help learners and clients improve their skills, productivity and performance by using the best tools and techniques for data analytics and visualization.I have a pragmatic and structured approach to IT services, coordination, and communication, based on my previous roles as a global coordinator at HP and a consultant at Experis IT Sweden. I am familiar with ITIL processes and SLA management, and I have worked in outsourced environments with multiple stakeholders and suppliers. I am also stress hardy and adaptable to constant IT changes and challenges. My goal is to support and empower the IT community with effective solutions and best practices.
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A career timeline built from the work history available for this profile.
Stockholm, Sweden
IT Pedagouge/teacher/trainer at Lexicon StockholmMy focus is mainly on Microsoft products and foremost Excel, Microsoft 365 (all of the suite), Power BI and advising on migrating to Microsoft 365 from on prem. solutions.
Stockholm, Sweden
Experis IT Sweden is a marketplace for IT skills - one of the world's leading consulting and recruitment companies in IT. With speed and precision, we offer high quality, flexibility and cost effectiveness to our clients' competence supply. Experis IT Sweden has 57 offices in 17 countries with over 10 000 consultants. We carry 3000 recruitments worldwide annually. In Sweden we are in Stockholm, Gothenburg, Malmö, Växjö, Linköping and Skövde, with a total of 800 employees. www.elanit.se
Stockholm, Sweden
Consultant at HP Global Coordination team.Coordinates information to HP Service Desks (SD) globally for an outsourcing contract. In short the role is to gather and spread information for all the SD globally so they can support the end user with the same information no matter what service desk they are calling to. (Totally 6 SDS).Tasks:*Represent Service Desk in projects (New mergers or new applications to be supported.)*E-mail SPOC for application owners and… Show more Consultant at HP Global Coordination team.Coordinates information to HP Service Desks (SD) globally for an outsourcing contract. In short the role is to gather and spread information for all the SD globally so they can support the end user with the same information no matter what service desk they are calling to. (Totally 6 SDS).Tasks:*Represent Service Desk in projects (New mergers or new applications to be supported.)*E-mail SPOC for application owners and suppliers*Maintain and update the knowledge database for the SD. (in HP Service Center later Remedy BMC)*Implement changes for the SD, like new processes working routines and tools.*Train the SD trainers on new applications/services that the SD should be able to deliver.*Update processes and work instructions*Request updates from application owners if information in the knowledge base is not sufficient to be able to support the application to the end user*Update news feeds for the SD and management team Show less
Stockholm, Sweden
Consultant at Ericsson Group IT department.Monitoring and reporting of availability and performance for a document and product data management system.Tasks*Take action, analyse and if necessary initiate activities to secure the performance and availability on the systems.*Request and follow up investigations in case of problems*Deliver material to the System Manager and Project Manager regarding changes in the system or service in the production environment to secure… Show more Consultant at Ericsson Group IT department.Monitoring and reporting of availability and performance for a document and product data management system.Tasks*Take action, analyse and if necessary initiate activities to secure the performance and availability on the systems.*Request and follow up investigations in case of problems*Deliver material to the System Manager and Project Manager regarding changes in the system or service in the production environment to secure quality goals.*Participate in improvement and development projects*Update/create user guides, newsletter, update application information web pages for the system*Continually work together with other performance managers and IT Service Managers to optimize the service levels.The role a Performance Manager was also to be a communicator to the end users. To update user manuals, newsletters and application homepages. To gather functional requirements from end users to new releases of the systems. Show less
Stockholm, Sweden
As a Service Desk TIM you are there to support the 1st line agents when they encounter problems that they cannot solve.The main tasks were:*Escalation of critical incidents*Address and inform the agents if major incidents have occurred.*Assist 1st line telephone agents with end-user problems *Assist 1st line agents with problem cases*Follow-up of cases logged by service desk*Assure service desk SLA’s*Make sure that the phones are staffed and in case of queues… Show more As a Service Desk TIM you are there to support the 1st line agents when they encounter problems that they cannot solve.The main tasks were:*Escalation of critical incidents*Address and inform the agents if major incidents have occurred.*Assist 1st line telephone agents with end-user problems *Assist 1st line agents with problem cases*Follow-up of cases logged by service desk*Assure service desk SLA’s*Make sure that the phones are staffed and in case of queues that they are taken care of. Show less
At HP service desk for an outsourcing contract.Troubleshooting end user problems in telephone.
Hardware and software troubleshooting, installation of client computers.
Other employees you can reach at lexicon.se. View company contacts for 89 employees →
Victoria Vessali
Colleague at LexiconStockholm, Stockholm County, Sweden
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MS
Mats Schröder
Colleague at LexiconSweden
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Glenn Nahlbom
Colleague at LexiconMunkedal, Västra Götaland County, Sweden
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PK
Per Kindström
Colleague at LexiconGreater Gothenburg Metropolitan Area, Sweden
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MU
Maria Unefäldt
Colleague at LexiconGreater Stockholm Metropolitan Area, Sweden
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JM
Jake Moyers
Colleague at LexiconFarmington, Missouri, United States
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RB
Rahul Bose
Colleague at LexiconMumbai Metropolitan Region, India
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RS
Ranjit Sardar
Colleague at LexiconPune, Maharashtra, India
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Thomas Walmsley
Colleague at LexiconStockholm, Stockholm County, Sweden
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CS
Cathrin Selin
Colleague at LexiconHelsingborg, Skåne County, Sweden
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Quick answers generated from the profile data available on this page.
Per Åström works for Lexicon.
Per Åström is listed as IT Pedagogue @ Lexicon | Expert in Microsoft products at Lexicon.
Per Åström is based in Greater Stockholm Metropolitan Area, Sweden while working with Lexicon.
Per Åström has worked for Lexicon, Experis It Sweden, Hp, and Ericsson.
Per Åström's colleagues at Lexicon include Victoria Vessali, Mats Schröder, Glenn Nahlbom, Per Kindström, and Maria Unefäldt.
You can use AeroLeads to view verified contact signals for Per Åström at Lexicon, including work email, phone, and LinkedIn data when available.
Per Åström holds Data Analysis And Statistics 1, 7.5Hp from University Of Gävle.
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