Pete Davison Email & Phone Number

• Utilised an agile skill set to deliver comprehensive analysis of key service data and present multiple monthly MI packs to senior leadership teams.
• Produced daily dashboards for both internal and external stakeholders.
• Tracked and presented KPI and SLA performance.
• Prepared monthly billing records, invoices, and credit notes across multiple accounts.
• Database creation and maintenance.
• Internal auditing of service desks.

• Technical Helpdesk & Digital Remote Support, working with Global Government contracts. Responsible for general day-to-day running of the service desk. Triaging all incidents, assigning them to the relevant departments.
• Incident/Request management for global contract with 40,000 print assets
• Provide 2nd line Technical Helpdesk support (including remote access)
• Operational support
• Triage of all incoming tickets
• Ensure all SLAs are achieved within the time frames provided

• Opened 15 new sites within a retail environment
• Conducted business reviews on a monthly, quarterly and annual basis
• Collated and analysed data from multiple platforms, and produced reports on sales/product data
• Set goals and managed performance against ambitious yet achievable KPIs across the region, contributing to exemplary EBITDA
• Completed extensive audits, achieving consistent and strong results even throughout COVID where kiosks remained open and operational.
• Ensured constant compliance with all local and national regulations and legislation surrounding food safety, Health & Safety, staff wellbeing and GDPR

• Increased revenue by 127% in 18 months after being challenged to grow and streamline the business
• Researched and tracked business trends and implement new business strategies
• Full control of profit and loss accounts
• Ensured full health and safety compliance across the company
• Kept track of all maintenance required on all company equipment
• HR management – writing and implementing procedures and policies

Leeds, United Kingdom

Wakefield, United Kingdom

Cyber Security

Nvq Level 3 Professional Hotel And Catering, Restaurant, Culinary, And Catering Management/Manager

Education record