Pete Davison Email & Phone Number

• Utilised an agile skill set to deliver comprehensive analysis of key service data and present multiple monthly MI packs to senior leadership teams.• Produced daily dashboards for both internal and external stakeholders.• Tracked and presented KPI and SLA performance.• Prepared monthly billing records, invoices, and credit notes across multiple accounts.• Database creation and maintenance.• Internal auditing of service desks.• Assisted the project management with the deployment of over 15,000 devices across the global Ministry of Defence network.• Supported the delivery of innovative and up-to-date services across large-scale government contracts including the Home Office, Ministry of Defence, and Ministry of Justice, exercising discretion and confidentiality when dealing with sensitive information.• Developed knowledge and expertise in SNOW, ESAP, and XSM• Security cleared (SC)

Technical Helpdesk & Digital Remote Support, working with Global Government contracts. Responsible for general day-to-day running of the service desk. Triaging all incidents, assigning them to the relevant departments.• Incident/Request management for global contract with 40,000 print assets• Provide 2nd line Technical Helpdesk support (including remote access)• Operational support• Triage of all incoming tickets• Ensure all SLAs are achieved within the time frames provided• Internal and external stakeholder management• Lead on multiple data collection and reporting projects

• Opened 15 new sites within a retail environment• Conducted business reviews on a monthly, quarterly and annual basis• Collated and analysed data from multiple platforms, and produced reports on sales/product data• Set goals and managed performance against ambitious yet achievable KPIs across the region, contributing to exemplary EBITDA• Completed extensive audits, achieving consistent and strong results even throughout COVID where kiosks remained open and operational. • Ensured constant compliance with all local and national regulations and legislation surrounding food safety, Health & Safety, staff wellbeing and GDPR• Full operational support of northern region

• Increased revenue by 127% in 18 months after being challenged to grow and streamline the business• Researched and tracked business trends and implement new business strategies• Full control of profit and loss accounts• Ensured full health and safety compliance across the company• Kept track of all maintenance required on all company equipment• HR management – writing and implementing procedures and policies• Set and managed performance against ambitious but achievable KPI targets• Performance management, training and development of all members of the team• Payroll and timesheet management for all personnel

Leeds, United Kingdom

Wakefield, United Kingdom

Cyber Security

Nvq Level 3 Professional Hotel And Catering, Restaurant, Culinary, And Catering Management/Manager

Education record