- Enhanced internet sales results, primarily focusing on Search Engine products by serving as the main contact between clients, Sales, and creative/technical teams.- Developed customer-centric strategies to improve customer service experiences, and drive organic growth.- Provided data-driven insights and recommendations to large National clients to meet goals, budgets, and product capabilities.- Managed national online listings, call-tracking numbers, websites, and digital ad fulfillment to align with client brand strategies.- Collaborated with external and internal teams at Thryv to effectively manage client expectations and ensure a positive customer experience.

- Handled escalations, streamlined processes, set expectations, and supported clients while identifying growth opportunities.• Created efficiencies, established proper expectations, and assisted clients, while determining bigger picture opportunities for improvements and overall positive client experience.• Educated the small to mid-size business owner(s) about the power behind using a SaaS business management system to manage their business with essential functions, like online listings management, contact management, email and text (SMS) marketing, and payment processing.• Managed CRM, SEO, websites, video, social media, online listings, and digital ad fulfillment to ensure client’s brand strategies are met through product and program delivery.• Analyzed and communicated all leads (calls, clicks, impressions, and form-fills) from outbound digital marketing with respect to time, creativity, and product capabilities, serving as primary contact between clients and creative/technical teams.

• Managed multi-level marketing programs for a wide variety of digital clients, on schedule, and within budget through digital ad fulfillment, to ensure advertiser’s brand strategies are met.• Responsible for delivering multiple projects simultaneously, by owning the client order and aligning creative distribution needs and resources with respect to time, creativity, product capabilities, and a customer-centric focus.• Partnered across DexYP teams to successfully manage internal and external expectations, ensuring that a positive consumer experience and standards are maintained throughout the introduction of rapid change.

• Responsible for implementation and completion of integrated marketing programs for a wide variety of digital advertisers, with respect to time, creativity, and product capabilities.• Managed over 500 accounts resulting in 2,500+ campaigns to ensure client’s brand strategies were met via product distribution and respect to internal and external expectations.• Served as a mentor to new hires to help with on-boarding and continuous support. • Developed training documents and methods for process improvement, reducing SLA time and increasing productivity, with an emphasis on priority.• Assisted management and team leaders in daily tasks and projects; such as expiring inventory, QR code/call tracking, and more.

• Responsible for replying to all inquiries, posts, and messages plus overall management of Haverty’s multiple social media pages (Facebook, Twitter, Google, Pinterest and YouTube).• Supported marketing operations and senior managers through organization and documentation of multiple daily requests, reports, emails, and projects.• Extracted data for analysis and interpretation, developing trends (both existent and emerging) to enhance the overall effectiveness of the online marketing strategy.

• Updated the inventory database to analyze merchandise, and built promotional displays to market new and sale items.• Trained new employees, and assisted customers with merchandise selections.• Developed a program to manage inventory from stockroom to sales floor in a faster, easier to manage manner, ensuring efficiency for associate pulls and minimizing replenishment times.