Pete Irwin Email & Phone Number

Seattle

Liberty Lake, Wa

Responsible for a technical aspects of adding new clients and workloads to Managed Cloud Services. Duties include: Work with clients to determine custom monitoring and automation needs beyond 2nd Watch standard monitoring. Configure API integration with 3rd party products such as ITSM, APM, Security suites. Setup ITSM with proper SLAs, run book automations, autoincident policies for ticket creation. Ensure all necessary 3rd Party agents are installed and operational. Responsible for all AWS account creation and account onboarding. Created 2nd Watch implementation of AWS Service Provider Program and ensured all clients were properly onboarded to SPP program specific to their needs. Implementation of Cloud Protection Manager and ensure all clients infrastructure is 100% protected and monitor/troubleshoot backup issues. Other duties include advanced troubleshooting of Linux/Windows Operating Systems.

Liberty Lake, Wa

Oversee Reliability Operations Center daily activities which include: Ensure SLAs are met and continually strive for improvement, ensure continuous education and certification of employees, attend and oversee all client business critical outages, ensure service quality, ensure continuous, accurate, and quality ticket update from all employees, Serve as escalation for complex issues ensuring client satisfaction and minimize downtime. Serve as approver, contributor, and author of Managed Service Statement of Work. I Served as SME for the following products: Alert Logic, New Relic, Trend Micro, Pingdom, RingCentral, OpsRamp, Office 365, Zendesk.

Liberty Lake

Began with 2nd Watch start-up to build Managed Services. Responsible for building 2nd Watch Managed Services Practice from the ground up to become one of the countries leading Managed Cloud Service providers. Research, review, and select Managed Service tools such as Check_mk, Pingdom, RingCentral, Zendesk, PagerDuty, Alert Logic, and New Relic. Oversee Managed Services daily activities which include: Oversee Network Operations Center. Serve as working manager, monitor, maintain, troubleshoot services/servers in the AWS Cloud Platform. Linux Operating System expertise with the following distributions: CentOS, Amazon Linux, Red Hat, and Ubuntu. 19 Years of expert experience with all Windows Operating Systems. Attend and oversee all client business critical outages, ensure service quality, ensure continuous, accurate, and quality ticket update from all employees, Serve as escalation for complex issues ensuring client satisfaction and minimize downtime. Serve as approver, contributor, and author of Managed Service Statement of Work.

Spokane, Washington Area

Responsible for designing, installing, upgrading, and supporting VMware infrastructure for the Nuvodia hosting environment. Maintained and supported IBM blade servers, SAN switches, & iSCSI/FC SAN infrastructure.Plan and execute Physical to Virtual Server conversions for hosting environment and TROI clients. VMware vConverter, Vizioncore vConverter.Worked with clients in a consulting role to design and build VMWare Virtual Infrastructures. All designs were created with high availability and disaster recovery in mind. Infrastructure setup included a storage area network device (mainly EMC) utilizing either Fiber Channel or iSCSI. iSCSI designs utilized port aggregation to increase total bandwidth.Designed, recommended, and implemented new Server Infrastructure for new and potential clientsWhen necessary make adds/moves/changes on Cisco switches especially in relation to VMwareimplementations.Supported Windows and Linux operating systems for hosting environment and TROI clients. Develop disaster recovery procedures and evaluated future business continuity requirements for hosting environment and TROI clients.Designed, recommended, upgraded, and implemented Citrix XenApp Server farms for hosting environment and TROI clients.Designed, recommended, upgraded, and implemented Citrix XenServer Server farms for hosting environment and TROI clients.

Palmer, Alaska

Installed and maintained network equipment (switches, routers, firewall.) Allied Telesyn, Cisco, and Foundry gear.Responsible for architecting, installing, and supporting the server and network infrastructure thatpowered the Digital Television offering. The infrastructure consists of Storage Area Networks, Blade Centers, Cisco, Allied Telesyn, Minerva Networks, and satellite gear to deliver digital and high definition service through the DSL network. Implemented the Citrix Metaframe 4.0 Infrastructure to access and manage all telephony/DSL network gear.Designed storage solutions for multiple infrastructure projects within MTA The included SANhardware was an IBM ESS 800 "shark", HP MSA, and Netapp storage. Assisted implementing HP OpenView using Solaris 9.Extensive Linux/Solaris knowledge.Implemented Packeteer for QOS and packet prioritization.Implement Citrix Access Gateway and policies for SSL VPN and integration into Citrix Metaframe farm.Develop disaster recovery procedures and evaluated future business continuity requirements Engineering team lead for 4 other engineers.

Anchorage, Alaska Area

Design and implement a Citrix Winframe Infrastructure to deliver applications to student labs for use by faculty and staff.Implemented an HP Blade Chassis and SAN Infrastructure to Host VMWare ESX 1.5. Assisted in setup of SUN Solaris environment for new Blackboard infrastructure.Design backup infrastructure with HP tape library and Veritas Netbackup.Develop disaster recovery procedures and evaluated future business continuity requirements. Provided Tier Ill phone and email support for internal and external users.Successfully planned and executed a complete data center relocation. Engineering team lead for 3 other engineers.