A strategically focused leader with extensive experience in IT Program Management and Service Delivery Management backed by a Master of Business in Information Technology Management and Information Technology Infrastructure Library (ITIL) certification.Has successfully built and led high performing teams, including direct, virtual and off-shore. Is collaborative and results orientated with a customer-focus and building strong relationships with stakeholders at all levels. Ensures outcomes met objectives leveraging experience to simplify and deploy innovative solutions. Successful delivery of critical projects and programs for organisations across multiple industry sectors ensuring on time and on budget quality outcomes. Has extensive service delivery experience having held senior leadership roles with service providers providing IT services to the automotive industry. Has led teams designing IT and Service solutions for enterprise organisations and led the service management team for Telstra into Woolworths, Australia’s largest retailer. Areas of ExpertiseLeadership | Program / Project Management | Transformation| IT Service Management | Supplier Management |Customer Relationship | Budgets | Governance | Contract Execution | Stakeholder Management |ITIL | Negotiating| Change Management |Risk Management | Disaster Recovery/ Business Continuity | Reporting
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Service Assurance ManagerOptusSydney, Nsw, Au
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Manager, Project Control Office, Critical Communications Enhancement ProgramNsw Telco Authority Nov 2023 - Sep 2024Led the Project Control Office team (8) to ensure timely delivery of all operational, data and reporting requirements to the project team and key stakeholders providing information on progress against plans and enabling effective decision making. -
It Program And Service Delivery ConsultantAmalgamotion Sep 2021 - Sep 2024Sydney, New South Wales, Australia -
Program Consultant, Telstra PurpleTelstra Purple Nov 2022 - Nov 2023Working with Telstra Purple on the deployment of the Tasmania Government Radio Network (TasGRN). Responsible for testing and acceptance of Network Management elements, including plans, workshop facilitation and defect rectification. Consulted on operational readiness, process development and documentation for Telstra and third parties. Developed plain English working level agreements for all suppliers. -
It & Security Lead, Transition Program, Nsw Telco AuthorityNsw Telco Authority Sep 2021 - Nov 2022IT and Security lead for a multimillion dollar Transition Program. Represented the Telco Authority to the vendor to ensure all deliverables met contractual obligations, including; design documentation, architectural standards, business & functional requirements, relevant processes and system builds.
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Head Of Service, WoolworthsTelstra Aug 2019 - May 2021Sydney, New South Wales, AustraliaResponsible for all Telstra services delivered to the Woolworths Group. Managing a team of Service Delivery Managers (3) and indirectly, internal delivery teams. Focusing on service improvement initiatives, streamlined governance, improved accountability and transparency, cost reduction and contractual compliance. -
General Manager Service SolutionsTelstra Nov 2015 - Aug 2019Leadership of the Service Solution Architecture Team (20) providing specialist Service Management resourcing to all complex and high value RFP opportunities. Ensured all proposals developed using standard methodologies, including Telstra’s ITIL aligned Service Management framework. Rotational Chair of Deal Review Board ensuring feasibility of all proposed solutions. Additionally, Managed Offshore Solution Hub Team (10), providing specialist solutions and support to Telstra globally.
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Program Director – Telkomtelstra, Jv ImplementationTelstra Mar 2013 - Oct 2015Jakarta, IndonesiaOverall program management responsibility for establishment of a joint venture company between Telstra & Telkom Indonesia. Led the implementation team (55) including all cross-functional streams from Australia, Indonesia and Singapore. Delivering all requirements to establish a new start-up business including all regulatory requirements, products, marketing, accommodation, people, process and tools. Pre implementation phase activities included, business case development, financial modeling, operating model design, organisational design, product constructs, program planning and resource identification
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General Manager, Enterprise Technology SolutionsTelstra Mar 2010 - Mar 2013Leadership of a diverse team of specialists including Mobility, IT Domain Specialists and Service Management Designers to provide high quality and innovative solutions to Telstra’s enterprise customers.
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National It Architect (Kaz Group)Telstra 2007 - Mar 2010Responsible for developing and implementing the IT strategy for KAZ Group, ensuring alignment with strategic business initiatives.
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Senior Solutions ArchitectKaz Group 2006 - 2007Customer facing IT and Security Architect providing pre and post-sales support through solution design and delivery.
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ConsultantCpt Global 2005 - 2006Canberra, Australian Capital Territory, AustraliaContracting through CPT to two Federal Government agencies, Australian Customs Service on market sourcing and Centrelink on system High Availability strategies. -
Manager Is OperationsCycle & Carriage Automotive Services 2001 - 2005Responsible for IT and Security Operations for Cycle & Carriage Automotive Services, providing managed IT services to Hyundai, Volkswagen and Audi Australia, including warehousing and dealer networks.
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Product Specialist / Project ManagerDatamirror (Asia Pacific) Jan 2001 - Nov 2001Certified DataMirror High Availability and Data Transformation Specialist, providing services to customers in Australia, New Zealand, Hong Kong and South Korea.
Peter Clifton Education Details
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Master Of Business In Information Technology Management (Mbitm)
Frequently Asked Questions about Peter Clifton
What company does Peter Clifton work for?
Peter Clifton works for Optus
What is Peter Clifton's role at the current company?
Peter Clifton's current role is Service Assurance Manager.
What schools did Peter Clifton attend?
Peter Clifton attended University Of Technology, Sydney.
Who are Peter Clifton's colleagues?
Peter Clifton's colleagues are Gary Maxwell, Nastasia Josevski, George Daoud, Parag Jagda, Intan Noraizlynn, Thai Tran, Chelsea Hall.
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Peter Clifton
Greater Perth Area1zenithconsulting.com.au
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