Project Coordinator Iii-Service Delivery
Current• Planned and managed projects for installation by ensuring clean scope of work, facilitated definition of project goals and deliverables, developed realistic project approach and timeline, assigned appropriate resources, and communicated and coordinated project activities and status.• Identified, documented, tracked, and mitigated project processes by reviewing project documentation and solution, understanding and discussing customer requirements and constraints, assessing steps to provision customer orders, addressing project actions, issues, and potential risks, developing project plan and approach with team members, and researching process development gaps.• Established expectations for project communication and coordination by setting project guidelines and roles of each team member, facilitating team meetings, serving as main point of contact to internal and external project teams, maintaining multiple customer orders simultaneously, informing team of project status changes, aligning key business units for consensus decision-making procedures, resolving and/or escalating project issues in timely fashion, and balancing stakeholder interests while respecting team member input and opinions.• Supported Sales Organization in acquiring new and repeat business by participating in pre-sale calls to discuss implementation process and assisting with RFP responses, engaging in projects quickly, learning and understanding customer’s business and concerns, collaborating with business units, agents, and customers, and establishing project expectations and managing projects to successful conclusions.
