Support sales Program identified for acceleration of MN portfolio and ensuring roll out across Market units and customer experience CX teams. Collaborate with the quality team to monitor and track top accounts where customer experiances needs improvements from a presales, offer aspect. Utilize market data and trends to identify white-spaces and create scalable mobile networks playSetup & governs Transformation targets and owns specific Transformation programs for MN RBC MEA Central Presales Ensure continuous development in presales competence for all products & services domains. Improve and track performance of central presales tracking portfolio adherence, BU Guard rails. Work closely with commercial management to ensure that clear application of new programs.Monitor and create governance with all BU’s to gate, prioritise and implement transformation programs. Identify and track key milestones and KPIs for every transformation workstream across.Design and execute capability transformation programs for all central presales teams and ensure adherence to global targets. Conduct gap analysis between current vs. target state competence levels

o Driving Continuous Improvement initiatives to deliver tangible and sustainable topline growth and/or bottom-line savings during the program.o Encourage cultures of change management within business processes using methodologies and concepts of (Lean Six Sigma, Kaizen, Project Management, Problem solving, and Root Cause Analysis) to deliver strategic objective of operational efficiency & cost optimization.o Hold an independent view on Process performance and support global plans for continuous improvement.o Provides leadership, senior level solution consulting service and ideas of the future direction of business, information technology and industry trends in customer project.o Acting as change leader influence others to identify and improve process leading to greater efficiency, speed and qualityo completing post-implementation reviews to ensure successful delivery has been achieved and to ensure that improvements can be made for future projects as a lesson learned.o Introducing a digitization transformation to the business process such as Robotics, Automation, Artificial intelligent and Analytics.o Coaching & Mentor others to educate and motivate them to initiate process improvements o Supporting Leaders to achieve the plan and achieve targets under their respective portfolio o Analyzing existing business processes and identify improvement areas using capabilities such as Value stream mapping (VSM)

o Work closely with the program and project teams to maintain and manage the program financials, benefits tracking and schedule. this includes the identification and management of critical path activities, program risks and issues, milestones and internal/external dependencies. o Responsible for quality control & customer handover of all Access equipment’s and sites that will be operational Within Etisalat UAE network. o Controlling the cost of the project over 60 Million Euro in terms of resources & suppliers involved to prepare the “Customer Project review – CPR reports o Managing to optimize the cost without any business impact and to insure the project deliverables within the defined plans.o Interfacing the customer and manage to meet all their installation standards and quality expectation targeting to improve Nokia monthly KPI’s. o Meet and Provide subject matter expert support to Network Rollout for the specification of the quality of installation & customer requirements.o To provide leadership, motivation and direction to the local team to deliver the best Business Customer Experience thus increasing customer delight whilst driving opportunities generate service revenues

o Responsible of managed services FLM & Operation contract execution and contract administration, Invoicing, project milestone, penalties, and support normal project initiation life cycle. o Preparing customer offers supporting calculations (BoQs), following customer POs, study the project budget with full control, insure the sales targets and collecting customer acceptance certificate, preparing for the new opportunity/ projects and define the expected cost and markup to get the final BoQso Report results direct to GPM’s Create the framework for all Operational Quality to be carried out in the Mobile and Broadband Networks.o Experience in prioritizing time allocation against critical tasks and troubleshooting capability through to resolution of the requisite management of additional escalation for support.o Experience in prioritizing time allocation against critical tasks and troubleshooting capability through to resolution of the requisite management of additional escalation for support. o Verifications of site operations with timelines based on roll-out programs (Site engineering, Civil work, Telecom installations, Electrical, Tower erection, Shelter, foundation etc.)

o Managing the staff working for the project (~ 100 persons) available (24/7) for maintenance activitieso Responsible of resourcing, outsourcing & Control of whole Maintenance activitieso Managing all the corrective maintenance actions and insure the KPI’s and SLA’s o Prepare the PM plan and ensure that it is being carried outo Follow up TT to ensure they are handled in a right manner and within the allowed time according to SLA to ensure that the KPIs will be achievedo Maintaining daily records for all the actions and ensure that all the faults had been clearedo Make sure that health and safety requirements are carried out according to the customer & country standardso Supervise Spares management, inventory & assets controlo Supervise daily actions and maintained records like NUR (network unavailability rate) and technical reportso Handled TTs (trouble tickets) to assure its solving time is within the shortest time according to SLA

o Prepare a detailed plan for the work and identify dependencies between the activities and implementation processo Provide regular reporting to the PM including actual costs & estimated costs to complete and customer satisfaction. o Escalating the issues when support is needed.o Handle work orders for Vodafone Qatar Project Rollout CW, power and environmental works, managing the delivery of equipment’s. As well as Managing the work load between in-house team and subcontractors.o Support the subcontractor teams on site for any technical or non-technical problemso Provide expert support to pre-sales team regarding deployment activities (cost, planning, risks, experience…).o Prepare and maintain resource plan and forecast including own resources, subcontractor needs and tools.

o Leading a maintenance team (Approximately 40 people) available (24/7) for escalation of preventive and corrective maintenance for 2500 sites and acceptance for new handed over sites.o Supervise daily actions and maintained records. o Prepared monthly schedule for on-duty team members, Yearly/Monthly preventive maintenance plans.o Accountable for Spares management inventories and Repair & Return.o Coordinating with rollout teams, transmission teams and vendors to achieve the monthly targets.o Provided technical support for Cairo west area and MSC’s (Data Call Centers)

Maintenance and installation works of GSM Projects With Mobinil Operator.: - Joined a team specialized in installing the different equipment. - Maintenance Department on MSC. - Roll Out Department , Mainly On : ( Micro BTS , Macro BTS, Temp Mobile stations MCU/COW/RDU and IBS solution GSM coverage)