Peter Atef , Mba Email & Phone Number

Establishing Platform Engineering business unit inside Sumerge covering the following- Participating - as a part of the strategy team of Sumerge- in drawing Sumerge path and strategy planning.- Provisioning the portfolio of the business unit covering five business lines -Modernization, DevOps, Enterprise Support, Technical Operations and IAC.- Creating and managing a sales plan managing brand-sales team covering the BU service lines. - Managing the recruitment function supporting the BU needs.- Forecasting the capacity plan for the Bu covering the TechOps Support and Platform engineering functions.- Managing the PE worldwide team including remote and outsourced services in Europe, KSA, UAE and Egypt.- Managing the BU budget covering all the needs of resources - Hardware, marketing, Learning and development.- Owning the marketing activities including social media campaigns and events for the BU service lines.

Cairo, Egypt

• Lead and direct Platform Engineering and Enterprise Support division including Platform Engineering, DevOps, Enterprise Software Support, Automation , Operation functions.• Develop and refine entire management strategy for technical operation division as a part of Sumerge's strategic team.• Develop as well as maintain strategic partnerships with entire cross-functional organizations.• Manage the enablement of partnerships with RedHat and VMWare covering Openshift and Tanzu products over Kubernetes layer.• Manage the daily production by overseeing daily operations including schedules, escalations, and reporting.• Collaborate with cross-functional tech and business teams in developing project schedules, milestones and risk analyses.• Scale existing processes. Define and create processes that will scale to meet growing demand• Control and comply with operating expenses, forecasting, capital budget and strategic planning for technical department.• Manage Technical Support resources efficiently in line with business needs and client demand by prioritizing projects, identifying goals, determining budget, and assigning staff.

- Head of the Customer Success engineering team and Operation engineering team. - Monitor Operations Support processes and identify any gaps that may occur, and determine courses of action to adjust and correct.- Responsible for the operational continuity. - Manages Technical Support resources efficiently in line with business needs and client demand. - Perform analyses, create reports, and implement emergency plans. - Measures productivity and develops plans to streamline and enhance productivity. - Prioritize projects, identify goals, determine budget, and assign staff to reach goals. - Participate in root cause analysis and communicate findings to customers.- Assists with the building and maintenance of the Technical Support revenue stream and expense control - Manages client expectations and escalating critical situations to Senior Management. - Designs operation strategies for new products and improving those strategies for existing products. - Confirming up-to-date technology stack usage including Microservices (Kubernetes - Openshift and VMWare Tanzu) with Mongo and Postgress and other latest technologies- Maintain performance metrics and survey targets for quality service delivery. - Provide monitoring solution by using monitoring tools to have an effective sensors on every layer of the solution.- Create/Update a periodic proactive maintenance plans for all the involved layers including data , logic and performance maintenance- Liaises with partners to ensure Technical Support co-operation. - Oversee daily operations, including schedules, escalations, and reporting. - Perform tickets quality reviews periodically. - Identifies training requirements and personal development plans for Technical Support staff.- Manages Operation Support resources efficiently in line with business needs and client demand. - Assists with the building and maintenance of the Operation Support revenue stream and expense control

- Head of the Customer Success Team - Building the support function at Sumerge including • Hire new candidates and coach them. • Create the support roadmap including responsibilities, competencies and packages. • Establish the process for the communication channels with internal teams and external parties. • Conduct troubleshooting techniques sessions. - Manages Technical Support resources efficiently in line with business needs and client demand. - Perform analyses, create reports, and implement emergency plans. - Measures productivity and develops plans to streamline and enhance productivity. - Prioritize projects, identify goals, determine budget, and assign staff to reach goals. - Participate in root cause analysis and communicate findings to customers.- Assists with the building and maintenance of the Technical Support revenue stream and expense control - Manages client expectations and escalating critical situations to Senior Management. - Designs Technical Support strategies for new products and improving those strategies for existing products. - Maintain performance metrics and survey targets for quality service delivery. - Liaises with partners to ensure Technical Support co-operation. - Oversee daily operations, including schedules, escalations, and reporting. - Responsible for the operational continuity. - Meets agreed service levels. - Perform tickets quality reviews periodically. - Identifies training requirements and personal development plans for Technical Support staff.

Belgium

Support role- Supporting Docbyte products and applications implemented using Opentext tools including (Documentum XCP , Content server , CTS , xPlore )- Fixing customer's issues applying the SLA agreement with the customer- Applying patches/fixes when needed- Troubleshooting customer's application layers including different databases usage (Oracle , SQL Server ..etc)- Upgrade/migrate tasks- Fixing performance issues including . Index creation/rebuilding . Fixing locking and deadlocking database issues . Implementing Documentum best practice parameters settings- Monitoring customer's systems performance and statistics- Analyzing logs Projects implementation role- Joining the project team in installing new components in Documentum XCP , Content server , CTS and xPlore- SSO Kerberos implementation - Index server installation/migration

Egypt

- Perform a variety of professional duties around providing technical support for EMCProducts- Certified Documentum specialist allowed me to successfully support Documentumproducts for EMEA market: Content Server, Webtop, DA , xPlore and Devtools(DFC ,DFS , Composer , Rest Services , DAM)- Identifying, documenting and escalating customer issues to Engineering resources.- Monitoring and tracking all service calls, providing call status updates at regularintervals.- Identifying, documenting and reporting design, reliability and maintenance issues.- Identifying, recording and working with management to proactively revise currentprocedures and tools to improve customer satisfaction.-Received 3 Silver Awards as Development Champion of EMC Egypt , 2 bronze awards

Egypt

- Support Documentum products for EMEA market: Content Server, Webtop, DA , xPlore and Devtools(DFC ,DFS , Composer , Rest Services , DAM)- Identifying, documenting and escalating customer issues to Engineering resources.- Monitoring and tracking all service calls, providing call status updates at regularintervals.- Identifying, documenting and reporting design, reliability and maintenance issues.- Identifying, recording and working with management to proactively revise currentprocedures and tools to improve customer satisfaction.

Smart Village

- Certified Oracle Database Administrator professional with a proven technicalexperience and ability to manage Different Oracle Products (Database,GridInfrastructure, Data Guard,Oracle Database Vault,RMAN).- Experienced in installing, managing and implementing Oracle Database Software.Effective in creating backup, restore and recovery strategies as well as ProtectingDatabase from failure.- Professional in monitoring database performance and tuning.- Working on different OS platforms.A- Working as Oracle Database Specialist in core RDBMS issues including:• Database Administration• National Language Support• Internal errors (ORA-600/7445 , ORA-3137)• Scheduler • Resource Manager • Acquire knowledge of new features in every release.B- Able to fulfill the following job Objectives and Exceeded expectations from FY2013 till now Own & drive Oracle Software Support Customer Success Strive for improved efficiency in provided support service anddeliver the best value for customers. Enhance skills to meet and exceed the raised expectations forindividual and Team level to include Collaboration Enhance skills to meet and exceed the raised expectations for individual and Team level to include CollaborationC- Received the following 5 Spot awards Customer service excellence FY13 Achieved good CSAT rating for FY14, Actively attending customercall GCCA and Ranking as Pro in the Communities Highly contribution in Team's Customer Satisfaction during FY14 Achieving 'Internal Auditor Certification' / EMEA Achieving OCP 12c Database with the highest grade in the OracleEgypt TeamD-Contributed in the Oracle Community and became ranked as ProfessionalE- Performing Internal Audits for whole systemsF-Contributed in Oracle Knowledge base and created notes with High hits

 Oracle Database Administrator Database Owner ( T.E. database , Finance database , Xceed internal databases) Do all the Jobs related to Databases Administration Install and manage databases and storage using Enterprise Grid Control technology Automate administration tasks Design and Normalize schemas RMAN Backup Recover Database failure Using Database Utilities (Import , Export) Performance Tuning(Hints, Analyzing tables and indexes) Database Migration Administrating Oracle RAC on Cluster platforms Monitoring the Databases Synchronization between different Databases Install Oracle Database and Client Installing Oracle Application 11.5.10.2 Oracle Audit Vault Unix Administrator Do all the Jobs related to Unix Administration Creating Crons Jobs Manage oracle demons on Solaris platforms Installation Oracle Database on Solaris platforms Checking logs Backup & Storage Administrator Backup , Restore & Storage Management Filers and Storage Administration (using VERITAS) Profiler monitoring tool Designer Design applications using Oracle HTMLDB tool Design different Workflows for automated Tasks Design forms using Documentum Form Builder Auditing Information Security internal auditor (ISMS 27001) Involved with the Security team to put the security system for the IT departments Quality internal auditor (QMS 19001) Business Continuity internal auditor (BCM)

Alexandria

 Migration Databases from Oracle 8.17 to Oracle 10gRelease2 Do all the tasks related to Databases Administration Recover Databases failure Using Databases’ Utilities (Import , Export , …etc) Performance Tuning Monitoring the Database Backup and Restore Process Automating database tasksDesigner and Programmer Worked as a developer in the X-Solutions Project Analyze and Develop new features Bug fixing

Analyst, Designer and Programmer Design and develop a complete database for :1- Project Control for all electromechanical activities2- Material Control3- Inventory Control

Master Of Business Administration - Mba, Strategic Management, Excellent Gpa 3.98 Ranked 2Nd Of The Mba Class 2023

Bachelor'S Degree, Computer Engineering And Automatic Control

Computer Engineering Database Programming Hardware Design Automatic Control Graphics