Undertake tasks associated with the allocation, deployment and management of work to ensure the performance is within the Service or Operational Level Agreements and Customer Service Guarantees to meet customer expectations and network and business objectives.Accountable to provide technical and organisational analysis to assign a project with multiple tasks to multiple Constructors, track and update system milestones and ensure each task is physically completed on time to meet the Customer End Date.

ResponsibilitiesGuide the efficient central procurement of all IT hardware, software and telecommunications services with a spend of over $100m giving recognition to the importance of cost, lead times, quality and customer service. Platforms covered included mobile phones and PDAs up to mainframe computers and associated peripheral devices and software.* Manage a team of 4 specialists in the fields of IT Purchasing, Software Licensing and Telecommunications Provisioning.* Part of a virtual team to investigate, negotiate, implement and manage contracts for the supply of:10,000 personal computers1,000 Wintel servers3,000 mobile phonesSoftwareTelecommunications services* Implement and monitor Software Asset Management and investigate potential breaches.* Supplier management to ensure the best possible outcome.* Member of the Corporate Social Responsibility team responsible for reporting on all IT components.Highlights* Studied part time for a Diploma in Purchasing & Materials Management.* Through negotiations and identification of opportunities, achieved cost reductions of over $1m per year for the last 3 years. Savings included:$250k save on $1m annual maintenance agreement$100k save on desktop purchase of $1.1m due to volume discount$3m save by changing the way we purchase software$480k save after reviewing terms and conditions in an old contract* Implemented Software Asset Management and achieved corporate compliance with suppliers including Microsoft, Adobe and WinZip.* Developed and ran an internal Software Compliance program to educate staff.* Active foundation member of the Queensland Software Asset Management Forum.* Continual focus on team development and employee engagement.

Responsibilities* Manager team recruit, develop, coach and review* Budget management* IT Purchasing team* Software Licensing team* IT Asset Management* Vendor Management* Manage Mobile Phones* Manage IT AccommodationAchievements* Ensured we became compliant with all major software and negotiated cost effective resolutions with vendors.* Championed focus on ITIL to improve IT processes.* Identified and championed a need to workflow IT requests.* $1m save for the last 2 years.* Business & industry recognition for involvement and knowledge of Managed Print Services including a feature story in the Financial Review and business reference source to other companies.

Responsibilities* Manage up to 30 staff including IT Desktop Support IT relocations and IT Security Administration.* Manage the maintenance of:4,500 desktop computers1,000 laptop computers500 Wintel serversAchievementsEliminated $600k spend after reviewing processes for hardware support.

Responsibilities* Manage up to 30 staff on 24x7 rosters in 4 different locations.* People management - recruit, develop, coach and review* Facilities Management for all Computer Room locations including hardware installation, operation and disposal.Capacity planning and monitoring for power and air conditioning.Control and monitor physical security for all locations.* Manage hardware maintenance for over 50 computer systems from Wintel servers to mainframe computers.* Manage the procurement, storage, use and disposal of computer consumables including paper, computer media (tapes, print ribbons and toner etc) and cleaning materials for use within the Computer Room.* Produce and manage $5m budget.* Supplier management* Escalation ManagerAchievements* Successful negotiation with Unions HR Senior Management and staff for a standard set of terms and conditions* Successful negotiations to achieve savings on hardware maintenance and consumables* Introduction and development of automation within Computer Operations including , batch scheduling & online reporting* Achieved industry best costings through successful contract negotiations.* Reduced error rate by 90% through training and automation.* Workforce reduction from 30 to 15 mainly through natural attrition.* Reduced print volumes by over 90% with online reporting and outsourcing customer statement printing.