Peter Baba Email & Phone Number

Calgary, Ab, Ca

Calgary, Ab, Ca

• Implemented mandate changes for business banking customers, ensuring compliance with internal policies and fraud prevention measures.• Collaborated with stakeholders to deliver timely, high-quality service, improving customer satisfaction and reducing complaints.• Contributed to risk management by adhering to stringent identification and verification procedures in line with regulatory requirements.• Played a key role in change management initiatives, streamlining workflows, and improving operational efficiency.

United Kingdom

• Troubleshooting and resolution of issues on access to sundry digital banking and payment platforms, ensuring seamless service delivery.• Provided security advice to protect customer accounts, reducing potential risks of fraud and enhancing customer trust.• Handled customer inquiries regarding mobile and online banking, increasing customer satisfaction and engagement with digital platforms.• Delivered personalized assistance for account management tasks, ensuring timely and accurate service for clients.

• Making high volume outbound calls for booking patients’ medical appointments into specialist clinics.• Handling inbound enquiries and resolving patients’ queries by identifying their needs, clarifying information, and providing solutions.• Monitoring patient attendance and rendering periodic reports to clinicians and senior managers.• Pre-appointment confirmation of patient attendance.

Abuja, Federal Capital Territory, Nigeria

• Development and implementation of strategies and value propositions geared towards attainment of set financial and non-financial performance indices.• Provision of financial advisory services targeted at improved profitability for business enterprises.• Mentoring and supervision of team members aimed at boosting productivity levels.• Management of existing clients and conversion of viable leads.

Abuja, Federal Capital Territory, Nigeria

• Securing new business relationships through the analysis of business needs and deployment of relevant products and services.• Ensuring consistent customer satisfaction through prompt delivery and effective follow-up.• Preparation of credit facility requests for management approval.• Preparation of presentations, reports and diverse ad hoc projects.

London, England, United Kingdom

Conducted brainstorming workshop sessions, engaged with stakeholders to understand, and integrate their business needs into technology.Effectively communicating User Requirements to suppliers, developers and project team.Managed and tracked tasks using Trello.Performed Gap Analysis to establish the As, Is, and To Be Processes.Created Wireframe mock-ups using draw.io for the project deliverable.Used Hybrid methodologies of PRINCE2 and AGILE SCRUM to deliver the desired project outcome.Created Process and Workflow maps using draw.io and created backlogs on Azure DevOps using the acceptance criteria.Updated the RAID log to identify, manage and recommend actions to mitigate risk.Gathered requirements for an effective Business Process Management to create a smooth-running Business As Usual (BAU) flow.

Master Of Science - Ms Computer Science With Big Data Analytics

B.Sc Biochemistry, Biochemistry, Second Class Upper

Activities and Societies: National Association of Biochemistry Students (NABS)Director of Information

O'Levels, Sciences