Accountable for delivering excellent customer experience, generating new target markets, driving digital channels and achieving positive customer ratings.My key responsibilities include:• Maintain effective customer engagements via emails, meetings and telephone calls.• Advice clients and relationship managers to meet the clients’ desired wealth management and investment goals.• Cross-sell and up-sell the group’s product offerings to existing & potential clients.• Track operational issues; follow up with assigned personnel to ensure timely resolution of problems and meet tight deadlines.• Provide supports to product managers to effectively drive customers’ on-boarding and grow the usage of the group’s digital platforms.

Accountable for revenue generation through sales and provide overall sales direction to a team of 8 sales representatives. My key accomplishments include:• Ranked with grade “A” appraisal rating in 2019 for surpassing all sales/revenue targets and subsequently became a Confirmed Staff.• Analyzed financial documents and account statements for decision making.• Managed transactions for over 20,000 customer-base and generated new business markets.• Attended meetings and prepare periodic reports.• Appointed as the first Lending Officer to launch and implement the Cash-Flow Lending Mechanism in Ebonyi State which significantly generated high record sales in the risk assets portfolio.• Appointed as the Champion for the “Women Power Loan Scheme” which drove the empowerment of female-owned businesses in the SME Sector through assess to digitized and low interest rate loans in Ebonyi State.• Provided technical supports to customers for mobile & online banking activations; during and after onboarding.

I was actively involved in two construction projects worth over N20m; below are the highlights of my job responsibilities:• Prepared Bill of Quantities (BOQs), material schedules and contract documents.• Liaised with Architects and Project Engineers for effective service delivery.• Mobilized working groups and supervise project work on site.• Prepared daily progress reports.

I supervised a Design Team of young professionals that successfully delivered an outstanding construction project with an initial value of N5m and I was able to use my cost management skills to reduce the costs to N3.5m; below are the highlights of my job responsibilities:• Prepare Bill of Quantities (BOQs), material schedules and procurement documents.• Procure construction materials and make payments to sub-contractors.• Liaise with Architects and Project Engineers for effective service delivery.• Mobilize working groups and supervise project work on site.• Prepare daily progress reports and develop workable strategies to save construction costs.