Maintained customer satisfaction with professional management of complex escalated customerconcerns.Liaised with teams to understand customer service pain points and identify solutions.Addressed and resolved customer concerns and complaints.Eliminated resource waste through monitoring and improved controls.

As a supervisor my job is to ensure that the necessary modus operandi is properly adhered to, ensure smooth operational flow and prepare periodic report as at when due.

I coordinate training activities, prepare training manuals and training power point presentation (PPT). I also coordinate office and perform general managerial function.

I facilitate and coordinate business management trainings. The training covers Project management, Human resources management, Financial management, Customer relationship management among others.

Acquired additional certificates: HRM, PMP, TRCN.Served as a justice in the Faculty Judicial Council (FJC).Transport and organizing secretary as well as outreach coordinator in the SCM.

Maintained knowledge of products and services in order to provide current and prospective customers with accurate information.Use strong relationship building methods techniques to create relationships with prospective customers.