Workforce management, human capital optimization and Robotics Process Automation (RPA). Driving execution of Citi's resource and location strategy by leveraging various business levers which include: right-placement of roles, process re-engineering and robotics.

Key contributor in the Strategic Programs Office which enables executive leadership to track and evaluate the progress of all High Rigor programs throughout the enterprise by providing a holistic view of business outcomes and operational stability during the change lifecycle. Responsibilities included metrics and reporting, on-boarding and training, solution development, and business support/operation duties in close partnership with the Change Standards team, PPRT team, CIO Program and PMO teams, Corporate Operational Risk and various other support partners.

Held multiple roles in the GT&O Strategic Programs PMO which provided PMO oversight for key strategic priorities as identified by senior leadership across multiple LOBs. Responsibilities included defining governance routines & processes, reporting, solutions development, business support and business operations.

Primary responsibilities included process and tool improvement efforts to move 200+ technology associates from standalone, manual documents to an automated and streamlined solution

Involved in process improvement efforts in support of the Design Team Lead group. Additional responsibilities included metrics and reporting, SharePoint maintenance and development, dissemination of communication information and the development of presentation materials

Maintained strong relationships between Microsoft Vendors and various business partners to help evaluate and certify Microsoft products as viable technology solutions that adhere to stringent enterprise standards and guidelines

Assisted in all aspects of the business office efforts including presentations, documentation, automation, metrics and reporting, communication, process improvement and the development of the MSIE Portal on the SharePoint 2007 platform

Managed over 30 Corporate Workplace projects (CWP) and small work effort Move-Add-Changes (MAC) which required the coordinated efforts between various vendors, internal teams and business partners. Primary responsibilities in CWP projects involved managing the build-out of the data and voice infrastructure for PBIC’s and co-locations through the entire Six Sigma Methodology to ensure all projects finished on time and within budget