Peter Baldock Email & Phone Number

Townsville, Queensland, Australia

Whether you're a first home buyer looking to get into the market, property investors looking to build their portfolio or you're looking to see if you can get a better deal on your home loan, I'd love to help! Call me on 048 999 88 48 or email peter.baldock@mortgagechoice.com.au for expert mortgage support, whatever your needs.

Burwood, New South Wales, Australia

Automation, analytics and service delivery optimisation.

Macquarie Park, New South Wales, Australia

In this role, I provided leadership within the Australia and New Zealand (ANZ) region which advanced the company’s transformational agenda and supported the delivery teams with standards, methods, innovation, governance, and growth opportunities. Core activities included partnering with the global portfolio and development teams to take product and service offerings from initial concept to deployment; designing, developing and deploying Global Field Service and Vendor Management Analytics and… Show more In this role, I provided leadership within the Australia and New Zealand (ANZ) region which advanced the company’s transformational agenda and supported the delivery teams with standards, methods, innovation, governance, and growth opportunities. Core activities included partnering with the global portfolio and development teams to take product and service offerings from initial concept to deployment; designing, developing and deploying Global Field Service and Vendor Management Analytics and Standards; and engaging with pursuit teams to ensure solutions were aligned to strategy roadmaps and with a solid economic basis.Key achievements included building a centralised Dashboard (Conversion of Raw data into Actionable Business Insights) as a Single Source of Truth to identify, analyse, and interpret trends or patterns. Show less

Sydney Area, Australia

During this 4+ year period, I was appointed to a number of senior leadership roles with increasing scope and responsibility, including:- National Client Site (Field) Services Manager and National Vendor Manager (09/2015 - 09/2017)- NSW/ACT/QLD Client Site (Field) Services State Manager and National Vendor Manager (04/2014 - 09/2015)- NSW Client Site (Field) Services State Manager and National Vendor Manager (06/2013 - 04/2014)As National Client Site (Field) Services Manager… Show more During this 4+ year period, I was appointed to a number of senior leadership roles with increasing scope and responsibility, including:- National Client Site (Field) Services Manager and National Vendor Manager (09/2015 - 09/2017)- NSW/ACT/QLD Client Site (Field) Services State Manager and National Vendor Manager (04/2014 - 09/2015)- NSW Client Site (Field) Services State Manager and National Vendor Manager (06/2013 - 04/2014)As National Client Site (Field) Services Manager and National Vendor Manager, I was accountable for full operational, financial and delivery responsibility for the National Field Services and Vendor Management capability and regional delivery leadership team members with P&L exceeding $40M p.a. and people management of 200+ resources including a safety-first dedicated team who were responsible for meeting end-user Field Services and project and contractual commitments for clients.Key achievements including achieving an overall cost reduction of approximately $6M by introducing ITIL/Agile optimised operational and management frameworks; analytics and vendor consolidation; automation of processes related to 'quoting' processes; and implementing a national leadership and mentoring framework. Show less

Sydney, Australia

In this role, I managed > $25M in vendor hardware/software contracts ensuring contractual/SLA compliance and relationship management of Hewlett Packard Enterprise Vendors who provided multi-vender contract hardware/software support service to customers. Key achievements including achieving overall revenue savings of approximately $4M p.a. through process automation and vendor consolidation which included implementing a category management framework and developing sourcing strategies… Show more In this role, I managed > $25M in vendor hardware/software contracts ensuring contractual/SLA compliance and relationship management of Hewlett Packard Enterprise Vendors who provided multi-vender contract hardware/software support service to customers. Key achievements including achieving overall revenue savings of approximately $4M p.a. through process automation and vendor consolidation which included implementing a category management framework and developing sourcing strategies across each key supplier category; and development of a Vendor Asset Warranty/Contract Register which highlighted assets with expiring warranties/contracts or duplicate warranties/contracts. Show less

Sydney, Australia

In this role, I managed approximately $18M in support contracts ensuring contractual/SLA compliance and relationship management of Hewlett Packard Enterprise Vendors who provided multi-vender contract hardware and software support service to customers.Key achievements included developing Senior Management Vendor reporting (Vendor Spend to Budget targets, SLA compliance, Service Request data analysis, Customer Satisfaction etc.); and engaging key stakeholders to view end-to-end service… Show more In this role, I managed approximately $18M in support contracts ensuring contractual/SLA compliance and relationship management of Hewlett Packard Enterprise Vendors who provided multi-vender contract hardware and software support service to customers.Key achievements included developing Senior Management Vendor reporting (Vendor Spend to Budget targets, SLA compliance, Service Request data analysis, Customer Satisfaction etc.); and engaging key stakeholders to view end-to-end service delivery and work as one cohesive team to resolve any bottlenecks that impacted on overall service delivery outcomes. Show less

Sydney, Australia

In this role I had operational and financial responsibility of Commander/Volante’s Professional Services team and Technical Services team with over 130 staff including Field and Call Centre resources, 6 Service Centres, 3 Integration Centres, Project Team, Logistics, Electronics Repair Group and Vendor Management of remote agents. This included managing Authorised Service Provider programs to meet the needs of commercial customers.Key Achievements:- Established a contractual 12-hour… Show more In this role I had operational and financial responsibility of Commander/Volante’s Professional Services team and Technical Services team with over 130 staff including Field and Call Centre resources, 6 Service Centres, 3 Integration Centres, Project Team, Logistics, Electronics Repair Group and Vendor Management of remote agents. This included managing Authorised Service Provider programs to meet the needs of commercial customers.Key Achievements:- Established a contractual 12-hour pick up/return to School Notebook Repair Facility. This included inhouse transport, sparing/logistics, after hours shift hardware Technicians, service pricing for elevated hardware warranty agreements; and establishing Closed Call Data Review reports to assist with understanding if there was any unplanned, increased high volume component failures and worked with Vendors on an acceptable expedited resolution. Show less

Canberra, Australia

This position included account financial responsibility and involved extensive liaison with IBM and Medicare Australia management where I was directly responsible for in excess of 30 technical support staff and 70 regional agents who serviced Medicare Australia central offices and over 220 Medicare offices.

Rhodes, Nsw

Initially commenced my career as a Technician with subsequent appointments to Senior Technician and then to Technical Team Leader managing up to 15 technical staff and elevated to Operations Centre Manager where the primary function was working with the Service Desk to manage SLA compliance and 24/7 customer escalations management.

Currently Studying- Master Of Business Administration - Mba, Finance And Financial Management Services

Diploma In Finance And Mortgage Broking Management, Finance And Financial Management Services

Diploma Of Property (Agency Management), Real Estate

Cert Iv In Real Estate, Real Estate