Peter Bale Email & Phone Number

London And South East England

Manager of two prisoner transport vehicle depots, ensuring the safe and secure transportation of prisoners. Responsible for 80 drivers, escorts and cleaners.

London, United Kingdom

• Responsibilities:
• Project management of multi-modal customer information projects, including for London Overground, DLR, events and innovative electronic information. This includes the management of the team’s budgets, forecasting and.
• Manage integrated teams of up to 20 colleagues to deliver projects, including resources and stakeholders, and constructing plans
• Analyse customer research to understand ‘pain points’, considering new communication methods, ensuring TfL delivers information that is easy to understand and recognisable as part of TfL, and developing TfL’s Customer.
• Author of report investigating pan-TfL rail replacement bus customer information, recommending improvements to processes and realising cost efficiencies
• Set-up of a public competition to name part of the London Overground network, which included planning, building new relationships, understanding competition law, and process management of customer responses

London, United Kingdom

• Responsibilities:
• Lead and motivate a team of 10 people plus a graduate trainee, providing direction, strategy, setting SMART objectives, identifying development needs, managing performance and discipline.
• Ensure 24-7 staff cover of the ‘live desk’ through effective staff resourcing
• Manage, coordinate and oversee the strategic provision of bus real-time and planned disruption information, ensuring resources are allocated accordingly, using Twitter, Countdown and TfL Online communication channels.
• Proactively build and maintain stakeholder relationships between my team and other business areas, internally and externally, working collaboratively and achieving results through others to the benefit of the team and.
• Creation and implementation of a best practice guide, providing strategy, processes, and ensuring consistency and alignment of communication outputs from all team members

London, United Kingdom

• Responsibilities:
• Supervising a team of up to 15 bus drivers when controlling a rail replacement bus service, allocating resources during incidents
• Provision of safe and reliable road passenger transport services, on TfL-contracted routes and rail replacement services
• Conduct essential safety vehicle checks before entering public service, and understanding of duty cards, log cards, ticket machines and vehicle defect cards
• Face-to-face interaction with customers, dealing with queries effectively and providing real-time travel advicePreviously worked for East Thames Buses driving London bus routes 1, 108, 132, 180 and 185.Also, driven Sir.

London, United Kingdom

• Responsibilities:
• Managing the process of producing transport publicity in accordance with business rules and strict deadlines, ensuring a high level of accuracy and fulfilling all Equality & Inclusion objectives
• Work collaboratively with cartographic, creative and media agencies to deliver customer information projects and campaigns
• Development of communication plans which address the business objectives of TfL
• Organise, lead and deliver marketing projects on time and to budget, and develop communication plans which address the business objectives of TfL. This includes for large scale Crossrail and London Overground rail.
• Pioneered the use of Adobe Illustrator to produce maps and creative design in-house, which saved TfL £10000 in the first year

London, United Kingdom

• Responsibilities:
• Management and production of bus publicity in the form of leaflets, timetable panels, and bus stop and shelter posters, in accordance with business rules and deadlines
• Converting operational information from London Buses’ Notice of Events into customer-friendly messaging
• Inputting future service changes into BusNet for commercial bus services and GIS diagramming
• Creating and maintaining specialist reporting systems, databases and management information systems
• Manage the work of the Publicity Assistant, in accordance with business prioritiesAchievements:

London, United Kingdom

• Responsibilities:
• Assist our customers and answer comments, complaints and suggestions, in writing and on the phone
• Liaise with bus operators and staff at all levels
• Assist with ‘publicity buses’ – advising local communities of changes to local buses
• On-bus survey work, relating to the restructuring of the mobility bus network