Peter Barcia Email & Phone Number

Ridgeville, Sc, Us

Ridgeville, South Carolina, United States

Monitor, analyze, and investigate technical issues with Volvo products.Identify quality issues in North America and feed this information back to the factory.Develop, modify and implement vehicle repair methods and all associated materials. Adapt and publish early product technical information to US market.Support internal and external customers with technical information and solutions.

Act as liaison between the Technical Help Desk and Field Technical SpecialistsCoordinate escalation of cases from the Help Desk to the field, ensuring that the necessary diagnostic steps have been taken before dispatching an FTS to the dealer.Collect feedback on escalated cases and document resolutionsHandle all reporting and analysis duties for the Technical Help Desk and Prior Approval departments. Maintain a list of top priority concerns and report them to… Show more Act as liaison between the Technical Help Desk and Field Technical SpecialistsCoordinate escalation of cases from the Help Desk to the field, ensuring that the necessary diagnostic steps have been taken before dispatching an FTS to the dealer.Collect feedback on escalated cases and document resolutionsHandle all reporting and analysis duties for the Technical Help Desk and Prior Approval departments. Maintain a list of top priority concerns and report them to engineeringEnsure that all documentation practices are TREAD compliant Show less

Specializing in Automatic Transmissions, Fuel Tank systems, and Evaporative Emissions systems.Responsibilities include:Guiding Volvo service technicians in correct diagnosis and repair of specific vehicle components and systemsEvaluation of technicians' diagnoses to provide prior approval authorization for component replacement Analysis of warranty data and hotline cases to determine which components will require prior approvalPerforming hands-on validation of… Show more Specializing in Automatic Transmissions, Fuel Tank systems, and Evaporative Emissions systems.Responsibilities include:Guiding Volvo service technicians in correct diagnosis and repair of specific vehicle components and systemsEvaluation of technicians' diagnoses to provide prior approval authorization for component replacement Analysis of warranty data and hotline cases to determine which components will require prior approvalPerforming hands-on validation of concerns and reporting findings to engineering.Establishing documentation procedures for new projects.Developing the necessary tools for data collection using MS Excel, Access, and Visual BasicProducing monthly reports on case and concern volume Show less

Assisted Mercedes-Benz service technicians with diagnosing problems, identifying root causes, and provided information and guidance with working on various vehicle systemsProvided technical support to dealer service and regional personnel in analyzing and resolving general automotive technical problemsEvaluated technicians' diagnoses and provided prior approval authorization to replace selected components Test drove vehicles to evaluate and test specific features including audio… Show more Assisted Mercedes-Benz service technicians with diagnosing problems, identifying root causes, and provided information and guidance with working on various vehicle systemsProvided technical support to dealer service and regional personnel in analyzing and resolving general automotive technical problemsEvaluated technicians' diagnoses and provided prior approval authorization to replace selected components Test drove vehicles to evaluate and test specific features including audio, video, navigation, phone systems, and driver interface devices Collaborated with field and engineering personnel on critical cases to develop practical solutions to customer concernsDeveloped technical documentation using web based applications for use by dealers Published and maintained online diagnostic guides used by dealer techniciansEntered data collected on calls into a database for future reporting and analysisAnalyzed data and produced weekly and monthly reports on component replacement rates, failure trends, and failure root causes Created and published technical bulletins and dealer communicationsCoordinated with engineering on new vehicle launch quality control matters Show less

Assisted Land Rover service technicians in diagnosing vehicle concerns via an on-demand call centerHandled a call volume of approximately 150 calls per week on averageEntered data collected during phone contacts into a tracking database Relayed information on critical concerns to field and engineering personnelEvaluated technicians' diagnoses and provided prior approval authorization to replace selected componentsServed as on-site technical support for new vehicle launch… Show more Assisted Land Rover service technicians in diagnosing vehicle concerns via an on-demand call centerHandled a call volume of approximately 150 calls per week on averageEntered data collected during phone contacts into a tracking database Relayed information on critical concerns to field and engineering personnelEvaluated technicians' diagnoses and provided prior approval authorization to replace selected componentsServed as on-site technical support for new vehicle launch eventsProduced statistical reports on call volume and frequent concerns Show less

Performed diagnosis, repair, and routine maintenance on customer vehiclesAveraged 50-60 flat-rate hours per weekEvaluated and prepared new vehicles for delivery to customers

Performed general automotive service and repair workCompleted co-op requirements of Ford ASSET college program.Served as apprentice to a

Bachelors, Automotive Technology

The bachelor of technology (B.T.) degree program in Automotive Technology at Morrisville State College prepares students for entry.

Associate, Applied Science; Automotive Technology

Ford Motor Company Automotive Student Service Educational Training (ASSET) program Graduated with honors

Electrical Engineering Technology

Electrical Engineering Technology