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Peter Bertone personal email
Peter Bertone is a Operations Manager @ QTC Management at QTC Management. He possess expertise in insurance, training, long term care, health insurance, healthcare and 21 more skills.
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Operations ManagerQtc Management Jul 2021 - PresentSan Antonio, Texas, United StatesThe Scheduling Operations Manager is responsible for managing the overall performance of the call center team as well as ensuring that operational goals are attained to include: timeliness, quality, customer service, and cost. The call center manager will also be responsible for providing training and mentoring to team members.
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Customer Service ManagerCaprock Health Group Aug 2019 - Nov 2022San Antonio, Texas Area
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Call Center ManagerUrology San Antonio Sep 2018 - Aug 2019San Antonio, Texas Area -
Escalation Ops MgrXerox Feb 2013 - Dec 2013San Antonio, Texas AreaDeveloped and implemented best practice customer service policies and procedures to maintain and continually improve on the high standards of the client. •Oversee the ongoing development, implementation and administration of training to customer service team on new policies and procedures. •Managed and mentored the Escalation team while still interacting directly with customers as needed. •Worked closely with cross-functional teams to communicate customer feedback to drive improvements, processes, & consumer experience. -
Healthcare ConsultantVerity National Group Feb 2012 - Feb 2013San Antonio, Texas AreaConsultant for Verity National Group advising them in development of Best Practices for the Marketing Dept. •Led a project to develop operational and training programs supporting the Marketing Dept. •Helped develop standard package deliverables for potential clients such as reports, fee schedules, questionnaires, etc. •Supported Marketing in Dept. meetings, calls with clients, etc. -
Asst Director Support ServicesSouth Texas Radiology May 2007 - Apr 2011San Antonio, Texas AreaManaged Centralized Scheduling and Insurance Verification departments to ensure efficient operation of call center, central medical records, transcription, and medical courier departments. •Planned and implemented automated insurance verification and authorization software program that increased revenue and reduced costs by 50%.•Designed and implemented a comprehensive training program in Scheduling department for new hires.•Introduced new quality assurance program which reduced errors in scheduling by 45%.•Created a quality–based incentive program that has increased department morale and decreased staff turnover.
Peter Bertone Skills
Frequently Asked Questions about Peter Bertone
What company does Peter Bertone work for?
Peter Bertone works for Qtc Management
What is Peter Bertone's role at the current company?
Peter Bertone's current role is Operations Manager @ QTC Management.
What is Peter Bertone's email address?
Peter Bertone's email address is be****@****bal.net
What skills is Peter Bertone known for?
Peter Bertone has skills like Insurance, Training, Long Term Care, Health Insurance, Healthcare, Disability Insurance, Process Improvement, Employee Benefits, Call Centers, Leadership, Team Building, Business Process Improvement.
Not the Peter Bertone you were looking for?
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Peter Bertone
◦Financial Advisor Serving The Syracuse Area | Financial Strategies | Retirement | Insurance | Estate ConsiderationsGreater Syracuse-Auburn Area2att.net, edwardjones.com7 +131537XXXXX
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Peter Bertone
Senior Vice President At Strategy&, A Member Of The Pwc Network Of Firms (Formerly Booz & Company)Esmont, Va3booz.com, strategyand.us.pwc.com, pwc.com2 +121255XXXXX
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Peter Bertone
Hanover, Nh -
1us.navy.mil
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