Peter Bouchard Email & Phone Number

Woonsocket, Ri, Us

Uxbridge, Massachusetts, United States

Client Service Delivery: Oversaw the delivery of client service requests and incidents at the Help Desk, ensuring high levels of customer satisfaction.Incident Management: Managed the incident management process, from entry to resolution, escalation, and communication.Technical Support: Assisted staff with the installation, configuration, and usability of networked systems, peripherals, equipment, and software within established standards and guidelines.Service Level Agreements: Ensured Service Level Agreements were met and followed escalation procedures.Hardware and Software: Performed hardware and software installations as needed, maintaining an efficient incident, change, and asset management system.Vendor Management: Assessed functional needs, recommended specifications for purchases, and managed vendor partnerships.Created and enhanced documentation and policies for IT systems, products, and software.System Enhancement: Determined requirements, designed, built, tested, implemented, and maintained back-office systems in collaboration with a global support team.Reporting: Provided regular reporting as required by the business.Employee Management: Facilitated the onboarding and offboarding of employees.Azure and Defended Cybersecurity Analysis: Monitored and updated cybersecurity alerts in the Microsoft cloud portal. Assisted in Integration of SSO for multiple vendors into company domain.Trained users to identify malicious URLs and emails, encouraging current cybersecurity standards.New Hire Onboarding: Assisted in the onboarding of new employees.Set up audio and visual equipment for quarterly town hall meetings.Maintain adherence to ISMS guidelines, overviewing all departments of the local organization

Franklin, Ma

Worked in a fast paced environment, Building enterprise storage system. Built and replace Damaged products, nested and installed systems into cabs Mechanical assembler with torque wrenches , screw drivers, Reconditioned damaged frames Disassembled PC boards and replaced with non damaged boards Utilized warehouse machinery, including zero clearance lift systems Integrating hard drives into system test. Troubleshooting SAP error's, in collusion with other departments. Working with Production control, and final prep Finalized Cabs, Quality control of products, visual inspection and verifying product Utilized MS excel, outlook, label print systems, SAP Operating forklifts and other warehouse machinery

San Antonio, Texas Area

Worked in a fast-paced environment providing over the phone IT support to user services. Support included but was not limited to, Windows/ Linux Trouble-shooting, Network PrinterTroubleshooting, Mac/PC hardware Diagnostics/ and hardware repair. Supported system users in understanding program functions and use of networked computer operatingsystems. Network security maintenance.

Network Systems Administrator, Cybersecurity

still in school. Cyber security is for my Bachelors degree

High School Diploma