- Leader of remote team responsible for maintaining technical systems & operational processes.- Project manager across functional groups- Operations stakeholder and project leader on multiple business lines.

Responsible for leading operations and financial reporting for multiple business units. Consolidated various unconnected systems into a unified membership/learning platform, resulting in higher member retention. Increased efficiency through improved customer service workflows and reduced customer service ticket volume via the new member platform and process improvement.Served as the operational relationship manager for multiple enterprise partnerships, both corporate and academic.

Trained and led a team of four other Operations Analysts to support the daily work of the business and ongoing process improvements for the core bar review business. Team responsibilities trained on/managed included:-Maintenance of website content-Video asset management-Company-wide internal support-Customized reporting for operational, marketing, financial, and corporate customer purposes-New product development and project coordination with development group

Supported office and field staff through technical assistance and training, using those experiences to drive process improvement and new product development for the company.Beginning in April 2013, my duties were expanded to include a specific focus on supporting and improving the creation, management, and delivery of our video assets nationwide. This included overseeing around 30 contractors.

Participated in world-renowned Enterprise Management Trainee program. Marketed to accounts, sold products to and assisted customers, set goals, managed others, and gained a thorough understanding of the financial operations of a business.

Operations Specialist – Coordinated a dozen 7-10 day international trips taken by groups of students and staff. Duties included budgeting, risk management, financial analysis, visa processing, and training staff on proper financial and customs procedures.Regional Media Coordinator – Developed promotional and communications video ideas into projects; executing them through shooting and editing to deliver a final product.Vice President of the Twin Cities Experience conference – Oversaw 12 areas of operations for the major conference of the Upper Midwest Region, attended by over 1500 students.