Peter Buckley

Peter Buckley Email and Phone Number

Builder of High Performing Delivery & Support Teams which drive customer success @ Clinisys
chertsey, surrey, united kingdom
Peter Buckley's Location
Sandhurst, England, United Kingdom, United Kingdom
Peter Buckley's Contact Details

Peter Buckley personal email

n/a
About Peter Buckley

Peter Buckley is a Builder of High Performing Delivery & Support Teams which drive customer success at Clinisys. He possess expertise in analytics, customer insight, market research, fmcg, data analysis and 23 more skills.

Peter Buckley's Current Company Details
Clinisys

Clinisys

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Builder of High Performing Delivery & Support Teams which drive customer success
chertsey, surrey, united kingdom
Website:
clinisys.co.uk
Employees:
280
Peter Buckley Work Experience Details
  • Clinisys
    Support Manager
    Clinisys Sep 2023 - Present
    Woking, England, United Kingdom
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  • Support Revolution
    Head Of Delivery
    Support Revolution Mar 2021 - Jun 2023
    Thatcham, England, United Kingdom
    Managed the Delivery function, accountable for providing 24/7 third party support to a portfolio of Oracle & SAP clients.Day-to-day operational management ensuring that all incidents were dealt with quickly and efficiently.Maintained technical, development, and support standards, as well as ensuring the department continued to hit and exceed KPIs & SLAs.Developed Client engagement via weekly Support Meetings and Service Review Meetings.Led in the expansion of an offshore Oracle… Show more Managed the Delivery function, accountable for providing 24/7 third party support to a portfolio of Oracle & SAP clients.Day-to-day operational management ensuring that all incidents were dealt with quickly and efficiently.Maintained technical, development, and support standards, as well as ensuring the department continued to hit and exceed KPIs & SLAs.Developed Client engagement via weekly Support Meetings and Service Review Meetings.Led in the expansion of an offshore Oracle & SAP support office in India, working closely with the internal Talent Acquisition function to forecast hires, set the hiring & onboarding strategy, and interview candidates, as well as spearhead the management of the office.Management of a departmental budget and P&L.Overseeing delivery projects, Change Requests and assignments.Reported on departmental efficiency, SLAs, KPIs, and support metrics, presenting at monthly management meetings. Ensured that all managers and wider teams were managed, coached, and developed. This included regular 121s, quarterly & yearly appraisals. Show less
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  • Iri
    Technology Solutions (Incl. Analytic Solutions) Director
    Iri Jan 2015 - Oct 2020
    Proactively led a multi-disciplined team of 50+ Technical Consultants, Analytic Consultants, Developers, Project Managers & Service Managers based in Europe & India. The team specialises in the creation, deployment & service management of analytic & technology solutions to UK & global Clients.
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  • Symphonyiri Group
    Programme Manager, Technology Solutions
    Symphonyiri Group Jun 2012 - Jan 2015
    Uk
    Accountable for the technical implementation, support & management of technology solutions to both UK manufacturers and retailers
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  • Symphony Iri Group
    International Client Services Director
    Symphony Iri Group Jun 2002 - Jun 2012
    Recruited and led a pan European team of 25 to proactively manage and develop a portfolio of technology solutions servicing international manufacturer HQ's
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  • Symphony Iri Group
    Uk Analytic Consulting Manager
    Symphony Iri Group Oct 1998 - May 2002
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  • Symphony Iri Group
    Analytic Consultant
    Symphony Iri Group Jan 1993 - Sep 1998
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Peter Buckley Skills

Analytics Customer Insight Market Research Fmcg Data Analysis Segmentation Marketing Research Consumer Behaviour Shopper Marketing Quantitative Research Management Consumer Insight Fast Moving Consumer Goods Business Insights Strategy Consumer Behavior Leadership Project Management Change Management People Development Performance Management Operational Excellence Offshore Operations Market Analysis Competitive Analysis Consulting Business Intelligence Analysis

Peter Buckley Education Details

Frequently Asked Questions about Peter Buckley

What company does Peter Buckley work for?

Peter Buckley works for Clinisys

What is Peter Buckley's role at the current company?

Peter Buckley's current role is Builder of High Performing Delivery & Support Teams which drive customer success.

What is Peter Buckley's email address?

Peter Buckley's email address is pe****@****ion.com

What is Peter Buckley's direct phone number?

Peter Buckley's direct phone number is +4413447*****

What schools did Peter Buckley attend?

Peter Buckley attended University Of Teesside.

What skills is Peter Buckley known for?

Peter Buckley has skills like Analytics, Customer Insight, Market Research, Fmcg, Data Analysis, Segmentation, Marketing Research, Consumer Behaviour, Shopper Marketing, Quantitative Research, Management, Consumer Insight.

Who are Peter Buckley's colleagues?

Peter Buckley's colleagues are Smrutishree Mishra, Stéphane Lecaudey, Frank Monnee, Douglas Wishart, Tyesha S., Richard Atkin, Jagadeesh Pattanshetti.

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