Peter Bustos Email & Phone Number

Union City, CA, US

Madison, Wisconsin, US

Madison, Wisconsin, US

Analyze data, metrics, and trends to measure Customer Success team productivity. Support sensitive case management in partnership with Compliance, Legal and Privacy. Collaborate on cross-functional projects focused on enhancing process efficiencies. Drive the continual improvement of the operations of team.

Madison, Wisconsin, US

Provide operational support to Regional Oncogenomic Liaison (ROL) from customer service phone line, document all calls accordingly into SFDC system, handle cases based on an assigned territory, provide troubleshooting assistance through timely communication on customer orders, and account statuses. Interact with internal stakeholders, clinicians, treating.

Duluth, Georgia, US

Provide operational support for Apttus Remediation Project by entering various types of agreements (i.e. CTA, CDA, Vendor, WO, License) into Access Database and creating a record within Apttus Contract Management Software.

San Francisco, CA, US

Provide operational support for Rebate Program Agreements (i.e. Lucentis, Actemra, and Rituxan). Review and enter key contract information into Contract Management System (geneCIS). Provide phone and email support with the highest efficiency and compliance while adhering to timelines, accuracy targets, and regulations. Work as directed.

Union City, CA, US

Coordinates with staff to ensure high quality care is provided to customers. Investigate, resolve & expedite complex issues regarding orders, consignment and pricing agreements, complaints, and product inquiries. Act as liaison between Mizuho management and distributors. Document and maintain current Customer Service procedures (SOPs). Interface with.

Danville, CA, US

Conducts various analyses and modeling of appropriate contract terms and reviews with key internal partners/stakeholders. Obtains all appropriate and required internal reviews and approvals for contract terms and provisions. Responds to various partner/stakeholder questions, inquiries, requests for clarification, etc. regarding contracts and.

Santa Clara, California, US

Responsible with contacting healthcare providers, patients and field staff to obtain accurate and complete billing information. Entered information into billing system, excel spreadsheets and Saleforce.com. Viewed and updated patient data in Clinical Laboratory Management System (CLIMS). Worked as directed.

London, GB

Managed day-to-day functions of the Customer Service Department, processed orders, issued RMAs, managing inventory controls, and sales reporting. Managed and maintained daily Sales log. Worked with Finance, Sales and Supply Chain to reconcile trunk stock inventory on a monthly basis. Work with Quality to maintain procedures and policies relating to.

Danville, CA, US

Provide Operational Support for Rebate Program Agreements (i.e. Actemra, Rituxan & Xolair). Review and enter key contract information into Contract Administration Rebate System/Integrated System (CARS) for payment processing. Manage (i.e. ARP, RRP, XRP, gCPDP, Contract Ops & Contracts) phone and email support mailboxes with the highest efficiency and.

Document reporting or call history in CRM software (SalesForce.com). Supply test requisition forms, shipping kits, and other materials. Enter new client information in shipping material fulfillment system. Manage and distribute materials to all new and existing clients as requested. Work with the CLIA lab to ensure client information is correctly entered..

Danville, CA, US

Conducts various analyses and modeling of appropriate contract terms and reviews with key internal partners/stakeholders. Obtains all appropriate and required internal reviews and approvals for contract terms and provisions. Responds to various partner/stakeholder questions, inquiries, requests for clarification, etc. regarding contracts and.

US

Provide technical/customer support for partners and end user who are uploading their medical device (i.e. blood glucometer, blood pressure monitor, and weight scale) while utilizing our MetrikLink device or connect agent by phone and email. Utilize Oracle CRM On Demand product to capture customer data, create service request, and for auditing purposes..

San Antonio, TX, US

Manage call center staff, monitor performance, established process improvements, enforce company standards and call center requirements for all agents. Conduct audits, performance reviews, payroll and budget. Handle escalated calls and inquiries via email. Work with internal support team (i.e. Accounting, HR, Manpower Staffing agency, etc). Offer prepaid.

Philadelphia, PA, US

Provide support for customers inquiring on video, high speed internet and billing questions at the world's largest cable company. Supervise 22 call center Leads who are the liaison between the Customer Account Executive's and handle customer escalations. Coach, monitor, and measure individual performance of direct employees. Created performance and.

Malvern, PA, US

Technical support in an in-bound call center, troubleshoot for customers on medical device (blood glucometer) Educate customers with diabetes, File FDA forms fulfilling government requirements.

TRS at DirecTV Broadband - Billing Lead*The Kemtah Group at Hewlett Packard - Lead

Duties: Handle and resolved Tier II corporate escalations. Conduct quality call monitoring and assist Tier I agents. Accomplishments: Published departmental policy & procedure guide.

Train, manage and coach 15 direct employees and 45 indirectly within a call center environment. Maintain performance measures; provide career directions and disciplinary actions as needed. Facilitate team meetings and group presentations; manage special projects (recruit, interview and train new representatives). Serve as liaison with direct/indirect sales.

Atlanta, GA, US

Duties: Supervise 15 union employees whose core function was to provide delivery status confirmation for consumers using paper delivery files and electronic delivery records. Resolved complex employee and customer issues in person, via phone and written correspondence. Conducted job evaluations and department audits, served as acting manager on several.

Associate Of Arts - Transfer Degree, Psychology

Associate Of Arts - Aa, Interdisciplinary Studies Social & Behavioral Sciences

Associate Of Arts - Aa, Interdisciplinary Studies With Emphasis In Arts & Humanities

High School, General Studies