Peter C. Email & Phone Number

Boca Raton, Fl, Us

Boca Raton, Florida, United States

Interact with numerous computer platforms in a multi-layered client server environment.Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems.Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs.Support for connectivity issues (in conjunction with Network Manager) to home-workers, mobile staff, etc.Evaluate documented resolutions and analyze trends for ways to prevent future problems.Provide recommendations to improve flow and function of the Support Desk.Deploy equipment as needed (new hires, approved replacements, etc.)Receive equipment orders and update inventoryManage and complete projects as assigned 100% of time.Document all pertinent end user identification information, including name, contact information, and nature of problem or issue.Prioritize and schedule problems. Escalate problems (when required) to System Administrators after all resolution attempts and research attempts are exhausted or limited rights prevent applying the resolution.Record, track, and document the help desk request problem-solving process.Apply diagnostic utilities to aid in troubleshooting.Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolutio

United States

• The Field Engineers responsibilities include on-site and off-site diagnosis, troubleshooting, maintenance,• upgrades, and repairs of computer equipment.• Receive and respond to incoming help desk calls• Printer maintenance and repair• Network testing, cabling, and maintenance• Setup and deployment of new desktop and notebook computers, peripherals, printers, software, and• other items as requiredCoordinate support between third-party support vendors and end users• Perform other duties as assigned.

United States

Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries.Receiving, logging and managing calls from internal staff via ticketing system, telephone and email.1st, 2nd and 3rd line support - troubleshooting of IT related problems from in-house software to hardware, such as Laptops, PCs and Printers.Troubleshoot basic network issues such as MPLS and broadband issues.Escalate unresolved calls to the next level support team.Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner.To maintain a high degree of customer service for all support queries and adhere to all service management principle.Publishing support documentation to assist staff with requests for information & provide staff training if required.To arrange for external technical support where problems cannot be resolved in house. Active Directory creating user accounts, reset passwords, create groups etc.Microsoft Exchange creating mailboxes, distribution lists, contacts, storage quotas, and accesses etc.Troubleshooting of Microsoft based operating systems with emphasis on Windows 10 and Office 365.Respond to emergency situations and be on-call as assigned.

Boca Raton, Florida, United States

Responsible for taking Incoming calls/request via telephone, email. Managing the ticket queue system from start to end and proceed with necessary escalation as necessary to other teams and vendors. Collaborate across the board with Service Desk team members and other escalation teams on complex network, hardware, & software issues. Responsible for Daily troubleshoot and support of the network environment, Hardware including thin client, monitors, phones, and printers. Responsible for Performing basic account management on Active Directory including password reset, share drive access, access to Distribution List, mailing groups, virtual applications (Citrix) Achievements:• Maintain high level of consistency across all metrics of the Service Desk.• Maintain a high level of costumer satisfaction on surveys. • Assisted on the training of new team members to the service desk. • Collaborated with team members on the creation Knowledge base articles for the troubleshooting of common issues in the plasma centers.

Boca Raton, Fl

Responsible for Handling Incoming calls/request via telephone, email and in person. Daily troubleshoot of hardware and software issues. Responsible for Daily troubleshoot and support of the network environment, Mobile devices and desktops and printers. Responsible for Creating new user accounts on Active Directory and provide permissions. Setup/configure user’s workstation upon arrival. Contact & work with vendors to resolve/troubleshoot hardware & software issues.Achievements:• Created a ticket tracking database and implemented usage. • Created an inventory database for asset management.• Successfully inventory and track all active and in stock assets • Reorganized inventory and stock room• Successfully troubleshoot and fix issues with Microsoft Hub

West Palm Beach, Florida Area

Take Incoming calls/request via ServiceNow ticketing system telephone, skype for business, email and in walk-in.Manage user accounts in office 365 Console and provide licensing and creating user accounts. Manage active directory user accounts by resetting password enabling /disabling users, offboarding, providing access to network shares, distribution list, mailing list, applications managing assets (hardware by assigning owner, move to correct OU).Hardware/software break & fix. Deployed/managed software inventory and MS updates via SCCM. Worked with vendors to resolve telephone and hardware issues for equipment that was under warranty. Achievements:• Successfully created an inventory of all hardware equipment. • Traveled to the Mexico office and successfully update/inventory and address all issues • Successfully troubleshoot and solve wireless issues in the headquarters office. • Successfully troubleshoot and solve issues with the audiovisual equipment. • Successfully worked with management to establish a purchasing channel/procedure.

Boca Raton, Florida

•Create, follow-up, and resolve daily issues tickets using TMS ticketing system.• Diagnose, analyze, and troubleshoot technical problems, including networking, hubs, and switches.• Train/Educate PC users.• Evaluate PC equipment by meeting with customers and performing product evaluation or testing.• Install software and hardware for customers.• Coordinate the programming of new network workstations, logons and gateway addresses with the Network Engineer.• Provide input for setting microcomputer hardware and software standards including configuration standards.• Troubleshoot technical problems.• Maintained inventory of spare parts and equipment for repairs and field service needs.• Maintained shipping and receiving of all hardware.• Update and monitor all work order requests for installation of all LAN lines.• Provide customer and office technical support, as well as provide telephone assistance to Help Desk. Expected to respond to hardware problems within 15 minutes.• Complete assignments with promptness and accuracy.• Meet deadlines for all tasks assigned.• Prioritize work assignments and complete tasks in a timely fashion.• Assisted Remote Users using LogMeIn and TighVNC.• Travel to Off-site locations.

Livingston, New Jersey

Provide technical support to 2500 users, which are using HP computers & lexmark printers.Create, follow-up, and resolve daily issues tickets using remedy ticketing system.Install and troubleshoot software/applications issues on windows XP and 7 environments.PC, Laptop, Mobile device encryption and security Management.Provide support of Microsoft Office suites 2003, 2007 & 2010Inventory Control and tracking devices and peripherals. Perform on daily basis setups, installations, upgrades, file transfer backups, email client configuration (Outlook®).troubleshoot windows OS issues. Change/modify windows desktop themes.Create OS images using disk cloning, Acronis 2011, & Altiris Web Deployment. Perform preventive maintenance on PC’S & peripherals. Support remote user using Bomgar and tight VNC remote utilities.Activate and Configure enterprise cell phone & handheld devices. Active Directory Administration & Asset Management.

Paterson, New Jersey

MAJOR RESPONSIBILITIES: -Greet customers and present reasonable product solutions based on customers’ needs.-Perform merchandising and departmental tasks including markdowns, price changes and cycle counts; create and maintain signage and product displays.-Maintain product knowledge and participate in continued sales, vendor and product training. -Perform other duties and tasks as may be assigned.

New Jersey

As part of a team, assisted on the conversion/merging of all Wachovia branches in NJ, NY, & PA to Wells Fargo system. Duties included but were not limited to perform inventory of the new equipment, unpacking of all new computers and peripherals and having them ready to be set-up by closing time of the branch. Removed all old computer & Peripherals, set-up/installed new equipment as per floor plan and provide cable management with Velcro cable. Installed, Configured, Updated & tested any software needed (Using Windows 7). Installed, encrypted, & configured all printers on a network environment, provided day 1 support the following business day morning to ensure that all equipment were working properly, assisted the quality control coordinator with site revisit and quality control check upon request of the client.

Pc Technician, Computer Hardware Technology/Technician

A+, Network+, MCP coursework.

Computer Network Operations & Security, Information Technology

14 moths or 59 college credits