I am a PRINCE2 certified Business Change Leader and Commercial Implementation Specialist, supporting the development and delivery of customer-focused business strategies in major utilities organisations. I am currently Commercial Implementation Lead at npower, supporting senior leadership to manage change and pro-actively mitigate risks. Secondments at npower have included as a Subject Matter Expert for a major I&C Transformation Programme and as a Transaction Approval request Developer. I initially joined the business in roles as Hedging Analyst and Project Analyst. My earlier career includes: Complex Gas Settlement Analyst at RWE Supply & Trading; and Electronic Point of Sale Support Technician at Fujitsu Services. I have a strong track record identifying and implementing cross-functional business process improvements and leading negotiations at all levels to gain support for change while driving financial benefits. Recently this has included overseeing a project in a tight timeframe at npower to identify major customers prepared to receive renewable energy before the associated certificates became obsolete, driving a significant P&L benefit for the business.Having recently attained my certification as a PRINCE2 practitioner, I can leverage this to successfully manage transformation projects on time/budget while ensuring project governance. Across role, I maintain a strong focus on the end user, both internally and externally, to rapidly address project issues and optimise outcomes while nurturing collaborative senior stakeholder relationships to successfully achieve the change agenda.Specialities:✔️Business Change Leadership ✔️Commercial Implementation Leadership ✔️Business Process Improvement ✔️PRINCE2 Project Management ✔️Project Governance✔️Credit Line Negotiations / Settlements ✔️Customer Service Management ✔️Energy Market Analysis ✔️Process Merger & Integration ✔️Cost Containment ✔️Legal & Regulatory Risk Management ✔️Stakeholder Management ✔️Financial Management ✔️Agile Environments