Detail-oriented IT Technician transitioning into Cyber Security with a strong foundation in technical support, network troubleshooting, and security protocols. I bring a unique blend of hands-on technical experience and a commitment to safeguarding organizational assets. My background includes diagnosing and resolving complex issues in Microsoft 365 and Active Directory environments, coupled with my proficiency in security tools such as Fortinet firewalls, Microsoft Firewall, and Microsoft Sentinel for IDS.Certified in CompTIA A+, Network+, Security+, and ISC² CC, I have a proven track record in managing security incidents, implementing network hardware, and providing technical support to a diverse user base. My experience spans various roles, from technical support specialist to sales associate, which has honed my problem-solving and customer service skills.Eager to apply my skills in a cybersecurity-focused role, I'm passionate about enhancing security measures and ensuring compliance with industry standards. I'm always looking to expand my knowledge and take on new challenges in the field of cybersecurity.