Peter Cassar Email & Phone Number

Werribee Branch

Responsibilities included:Leading and developing a customer-focused, dynamic, motivated, and performance-driven team.Driving the increased revenue performance, growth, and profitability.Coaching and performance leadership, and analysing/improving, team financial performance.Implementing effective marketing and brand promotion activitiesAnalysing trends in.

In The Cloud

As the Director of Service, it's all about turning helping organisations turn conversations into understandings. Its about "Listening Better"​, as a modernist vanguard my role is to provide organisations with the opportunity to take customer interactions and turn them into relationships.Basic questions like "How can I improve customer satisfaction score?"​.

Vic/Tas

• Responsibilities: Reporting to the General Manager Personal Relationship Banking as part of a national team. Building and maintaining a team of 12 relationship managers and 1 assistant relationship managers across 3.
• Ongoing training program for team members with strong relationships with Comsec (Stockbroking service) Senior Financial Planners, Insurance partners both Comminsure (General insurance) and Colonial (Personal.
• External networking and relationship building in the local and wider community, generating contacts within the business community Attending local and wider Melbourne networking events with this program.
• Building and maintaining relationships with Commercial Business partners engaging both groups in a joint effort to win both Commercial and Retail banking business to the CBA.
• Coordinate and coach staff including the assessment and development of initiatives to improve staff effectiveness and performance
• Strong recruiting strategy for ongoing growth of business and succession planning.

Education record

Education record

Education record