Peter Cavanagh Email & Phone Number

Harlow

Plan and coordinate the day to day activities of the Single Point of contact team, ensuring the company KPIs are attained.

Enfield, United Kingdom

• In addition to continuing the previous role; Responsible to the Operations Manager NW Europe for the day to day supervision of the UK Project team which consisted of two Project Managers, two Project Coordinators and a.
• Completed various improvement programmes which included review and re-structuring of document control processes.
• Successful execution of company’s largest project 13.8M€Due to company re-structuring I am currently looking for a new position.

Enfield

• Responsible for the realisation and Management of projects in terms of lead times, costs, quality, information and organisation. Organise contract review of final customer purchase order and sales contract with sales.
• Totally re-vamped the existing Quality systems related to Project execution including web based documentation with interactive flowcharts new processes and Policies.
• Established SAP/Pivot table reports to manage cash flow and projected revenue.
• Part of the SAP implementation team moving the company from MFG-Pro to SAP.

Enfield, United Kingdom

• Responsible for the execution of service contracts from receipt of contract through deployment of service engineers. Supply of spare parts both for service activities and direct sales. Part of the team introducing.
• Introduction of Service calendar using outlook as the basis
• Implementation and training of SAP
• Implementation of “Power Partner” program increasing service capability 150%

Hainault, Essex, United Kingdom

• Part of a new team set up within the company as part of the overall sales activity. The aim of the team was to improve customer/company communications and is centred around project management of customer orders.
• Established all procedures for the Sales department, nothing formal previously existed
• Trained all staff on MFG-Pro, company’s ERP.Customer Complaints ManagerAs a separate parallel role I was also the company's Customer Complaints Manager responsible directly to the Managing Director. Using my problem.
• Established procedures for this activity, none previously existed.