Plan and coordinate the day to day activities of the Single Point of contact team, ensuring the company KPIs are attained.

In addition to continuing the previous role; Responsible to the Operations Manager NW Europe for the day to day supervision of the UK Project team which consisted of two Project Managers, two Project Coordinators and a Document controller. Overall responsibility for the timely execution of Projects through the UK office, as well as Project Management of large contracts for both UK and overseas, from contact receipt to invoicing. This involved organising and attending kick off meetings, contract reviews and ad hoc meetings with stakeholders worldwide. Responsible for the provision of status reports and income forecasts to the senior management. Achievements.• Completed various improvement programmes which included review and re-structuring of document control processes.• Successful execution of company’s largest project 13.8M€Due to company re-structuring I am currently looking for a new position.

Responsible for the realisation and Management of projects in terms of lead times, costs, quality, information and organisation. Organise contract review of final customer purchase order and sales contract with sales quotation. Clarify and resolve discrepancies together with opportunity owner and project engineer. Single point of contact in the execution phase for stakeholders. Organise and attend kick off meetings as required. Establish and monitor project plan and budget. Purchase all materials and services required both internal and third party for project execution. Initiate actions during execution to enhance project margin. Manage documentation submission and approval. Organise Factory acceptance testing as required. Organise and oversee logistics activities for satisfactory delivery of product, this includes export documentation as required. Raise and ensure payment of all project related invoices. As required assist in quote stage of sales activities.Achievements.• Totally re-vamped the existing Quality systems related to Project execution including web based documentation with interactive flowcharts new processes and Policies.• Established SAP/Pivot table reports to manage cash flow and projected revenue.• Part of the SAP implementation team moving the company from MFG-Pro to SAP.

Responsible for the execution of service contracts from receipt of contract through deployment of service engineers. Supply of spare parts both for service activities and direct sales. Part of the team introducing “Power Partners”, third party companies trained as service providers sharing revenue. During this period also involved in training team members in SAP processes.Achievements.• Introduction of Service calendar using outlook as the basis• Implementation and training of SAP• Implementation of “Power Partner” program increasing service capability 150%

Part of a new team set up within the company as part of the overall sales activity. The aim of the team was to improve customer/company communications and is centred around project management of customer orders, co-ordinating between customers, engineers, production departments, external suppliers and subcontractors, ensuring customers technical requirements and completion times are met. I have direct contact with customer personnel from buyers through to directors and work in conjunction with sales engineers to ensure every opportunity is used to increase the company's potential, from providing technical information to full project quotations. Achievements.• Established all procedures for the Sales department, nothing formal previously existed• Trained all staff on MFG-Pro, company’s ERP.Customer Complaints ManagerAs a separate parallel role I was also the company's Customer Complaints Manager responsible directly to the Managing Director. Using my problem solving training, I had responsibility to ensure all complaints received from customers are recorded and processed to the satisfaction of both the customer and the company. I have wide ranging authority in the position, to ensure all departments within the company respond to the customer’s needs.Achievements.• Established procedures for this activity, none previously existed.