User Support: - Handle user requests via phone, email, and ticketing systems. - Provide technical support and advice on IT-related issues. - Ensure timely and effective resolution of problems.Troubleshooting: - Diagnose and resolve hardware and software issues. - Address remote access, network connectivity, and software installation problems.Documentation: - Maintain detailed records of resolved incidents and actions taken. - Prepare reports and update the knowledge base regularly.Collaboration: - Escalate complex issues to second and third-level support. - Work with other departments to resolve issues and improve services.Training and Development: - Stay updated on current technologies and solutions. - Participate in training sessions and professional development activities.