Key Responsibilities - Implement and manage exceptional customer outcomes against Managed Services principles.- Creating an engaging team environment that attracts and retains top talent.- Prioritising key deliverables, project outcomes, and customer requirements whilst maintaining customer SLA.- Ensure appropriate resourcing and capability is available to service customer deliverables.- Encourage and embed an automation-first and DevOps mindset.Key achievements:- Successfully recruited six open vacancies during the skills shortage.- Implemented an audit of the existing offshore support provider, identifying multiple non-conformances and using this to establish and deliver proactive measures to ensure ongoing governance and performance.- Increased the team’s productivity and completion of tasks against deadline through targeted planning and prioritisation sessions using agile principles to build a proactive mindset within the team.

Key Responsibilities - Manage security risk primarily for Cloud and Managed Services customers with oversight across the entire organisation. Supporting over 50 customers and 300 employees providing expertise across customer, sales, and business operations.- Ensure compliance with the ISO27001:2013 standard by representing ARQ in both internal and external audit processes.- Align security objectives with both business and customer requirements, supporting customer retention protecting revenue of approximately $20 million.- Raise security awareness across all employees.Key achievements:- Built an entire new function in the organisation by defining the requirements, scoping, and implementing a security framework that focused on compliance and customer retention supporting continual growth whilst protecting existing revenue.- Building a performance culture in the team by defining the performance standards via OKRs and working with the team to achieve them.- Reinvigorated and participated in the Information Security Committee.- Introduced security awareness training and regular security tips to the business, rolling out awareness to over 300 employees to continue supporting the ISO27001 accreditation.

Key Responsibilities - Facilitate planning and work breakdown in support of project deliverables.- Facilitate problem solving activities to resolve complex issues.- Support team members with development plans to encourage growth.- Liaise with key stakeholders across the business to ensure team goals remain in alignment with deliverables.- Promote efficiency through skills sharing and removal of siloes.- Encourage and embed an automation-first and DevOps mindset.Key achievements:- Successfully consolidated three separate teams into a single, cohesive team delivering true value to the business, and removing geographically based siloes.- Introduced reliability engineering concepts, with key outcomes improving the reliability of core internal and customer platforms by addressing leading indicators to prevent outages.- Introduced and embedded Lean and Agile concepts to the team, improving ways of working and focusing on customer value with a regular planning and problem-solving cadence.

Key achievements:- Leading the team through a change in focus from traditional on-premises infrastructure to public cloud.- Introduced and embedded Lean and Agile concepts to the team, improving ways of working and focusing on customer value with a regular planning and problem-solving cadence.- Introduced and embedded an automation-first and DevOps mindset.