Peter Cota Email & Phone Number

Coachella, California, United States

Monitored tribal assets, employees, and patrons on casino floor, back of house, and encompassing areas of property to ensure compliance with law, regulations, policies, and procedures. Reported instances of vulnerabilities concerning fraud or casino liability.Documented illegal activities or internal control violations with reports based on video evidence to assist in investigations. Interacted with law enforcement and other regulatory agencies as required.Thorough knowledge of wide variety of table games including known cheaters, card counters, and scams to protect integrity of all games.

Rancho Mirage, California, United States

Welcomed in owners and renters and offered concierge services including property amenities, booking dinner reservations, and sight-seeing recommendations.Offered timeshare marketing vacations to renters that included timeshare presentations. Explained details of potential timeshare ownership and sold packages to those interested.Attempted to book established owners on updates that included current ownership information and new benefits being implemented.

Palm Springs, California, United States

Welcomed in owners and renters and offered concierge services including property amenities, booking dinner reservations, and sight-seeing recommendations.Offered timeshare marketing vacations to renters that included timeshare presentations. Explained details of potential timeshare ownership and sold packages to those interested.Attempted to book established owners on updates that included current ownership information and new benefits being implemented.

Rancho Mirage, Ca

Welcomed in guests and assisted with check-in process including capturing credit card information, details of room reservation, informed of property amenities, and information on the local area.Informed guests of potential room upgrade options for a surcharge to generate additional room revenues. Answered questions and handled objections accordingly.Assisted with guest complaints and/or issues and took ownership to resolve all inquiries to ensure excellent customer satisfaction.

La Quinta, California, United States

Welcomed in guests and assisted with check-in process including capturing credit card information, details of room reservation, informed of property amenities, and information on the local area.Informed guests of potential room upgrade options for a surcharge to generate additional room revenues. Answered questions and handled objections accordingly.Assisted with guest complaints and/or issues and took ownership to resolve all inquiries to ensure excellent customer satisfaction.

La Quinta, Ca

Patrolled resort property and encompassing areas as deterrent to protect resort and guest assets. Assisted with guest inquires regarding property amenity information and rules and regulations.Responded to calls of guest complaints, first-aid, and medical emergencies. Interacted with local law enforcement and other regulatory agencies as required.

Associate Of Science - As, Business Administration And Management, General

Certificate, Hospitality Administration/Management

High School Diploma, General Studies