My role is to manage the successful implementation of projects and service management delivery for the business, providing excellent service to our customers. We work with a small number of clients to deliver their wired, wireless and software solutions in addition to hardware rollouts of technology equipment. We also have a strong service support division offering our customers an excellent service offering tailor made to their requirements. Together with a considerable level of experience within the technology sector we have an excellent relationships with key suppliers enabling us to deliver a wide range of technology solutions.

I deliver excellent Programme and Project Management Services within the technology sector, working with a small number of clients. In the first months of creating my consulting business I've worked with some great businesses delivering technology rollouts for my customers. My many years of delivering technology projects of all sizes into retail has given me a vast experience of both sectors, and I understand fully how diverse every businesses requirements are. Delivering and adapting to a changing environment is key for a technology professional, but understanding the needs and requirements of each customer is equally if not more important.

My role was one of a few in the Technology Leadership Team reporting to the IT Director. As Debenhams tackled the considerable challenges with bricks and mortar retailing in 2020 the focus was ever more on delivering value change into the business, reducing overheads and cost whilst keeping a high performing team motivated. As Debenhams reduced it's store portfolio I managed the partial closure programme, and latterly the closure of the entire store estate from a technology viewpoint following the decision in December 2020 to liquidate the business. I also managed the closure of the Support Centre in London, and the 2 distribution centres. In the year prior to the appointment of administrators my team have also delivered the following:Savings of between 20% and 30% across all maintenance contractsHardware reduction across trading stores of 15% to better match the needs of a smaller businessData cabling / network infrastructure into our relocated London officeTechnology lead in the closure of offshore warehousesTechnology lead in the re-purposing of removed equipment from closing storesTechnology lead of key cost saving and business improvement projects - music streaming, re-purposed use of tablets, space moves and space reduction related projects, store modernisations

I managed the store programme delivering Technology across the store estate. Projects included:• PCI PED replacement across POS estate• WAN upgrade and IPT introduction across all stores• New department stores IT management – design, procurement, installation and support for the last 100 new store openings• RF / WiFi infrastructure replacement • Analytics from WiFi• Designed and managed the cabling infrastructure for new London Head Office for 1500 colleagues• Installed managed print service and badge release into all Head Offices reducing TCO by 30%• Introduced tablets into all stores• Introduced kiosks into all stores• Digital screens and signage• WiFi• RF hardware for colleagues• Supplier management of maintenance contracts• Supplier management of installation partners• Concession management• Budget responsibility for store IT• Space optimisations – modernisations, closures, moves, new introductions• Retail managed print service • Travel Money introduction across 100+ stores

Responsible for delivering IT into all Debenhams stores. Key projects my team delivered in this job role:Introduction of RF / WiFi infrastructure and mobile devices across the store estate New distribution centre cabling infrastructure design and managementAll store PED replacement to meet new standardsFully networked print solution into all storesIntroduction of customer kiosks and increasing use of IT technology for customer useDigital signage introduced in key storesCustomer WiFi introduced Managed 27 new store openings

As the use of IT technology grew and Debenhams expanded rapidly the team of 6 I managed was created to managed this transition. We opened 45 new stores and introduced several key initiatives using the full power of the new cat 5 infrastructure installed previously including new PC's, a fully managed print solution into stores and Chip and Pin. We managed the maintenance contracts for all these new initiatives and started engaging external suppliers to assist us in the rapid growth of IT in the workplace

The team of 4 I led was created to introduce a fully networked EPOS solution into all stores. We designed and managed the introduction of Cat 5 cabling throughout the store estate, followed by a full replacement of the store EPOS solution.

My first role in IT, the job was based around providing mobile support to the stores in terms of training, installing new equipment and supporting their systems. In was a UK /ROI wide role that enabled me to learn the technical side of IT whilst using my store experience to fully appreciate challenges the store staff had with new systems.

Sales Managers had the responsibility of managing 50% of the sales floor and up to 50 staff. I started in Hastings and was promoted to a larger store - Luton 2 years later for my remaining time in the role. This experience gave me the grounding I carry forward to this day, understanding the needs and challenges faced of working in a department store and managing a large team.

My first retail role, the Deputy Manager had responsibilities for ordering, sales and stock management plus a team of up to 10 staff