Peter David Email & Phone Number

South And South West England

Development and building of utility franchise from network marketingCustomer facing role building one to one rapport Develop and support marketing activities to generate customer and business leadsAttending events and conferencesCompleting research on customer and market trendsIdentifying new methods and opportunities for sales campaignsBuild customer base and increase passive incomeManage accounts and tax returns400% growth in the last 12 months

Operational Based Role

Delivery Change Lead,Working with the senior members of Finance and the leadership teams within the business to create a core vision for delivery of specific requirements, mission and purpose to a supply chain department of over 2300 strong workforce. Develop strategic and cultural change to a supply change department with addition performance and cost saving .Communicating strategic plans across all levels of supply chain department to imbed behaviour and performance.Ensuring cost, savings and performance deliverable are met within plan.Development, improve, streamline processes and procedures using Continuous improvement Key Contributions:Define and Manage all key stakeholders required for projects and delivery Recognised project savings of around £30m through the introduction of a training methodology and toolkit for all levels of Supply chain field staff, with recognised accountability and clear HR management policies.Develop trial and pilots to prove or dispel assumptive solutions.Delivery process elimination to Management teams with cost and time savings for wide business.Free up 1.7M work hrs a year without impact to corporate liability or change in personnel.Ensure corporate , Financial and personnel responsibilities are supported for all lead activities

Se London And Home Counties

Area Manager, Work within the Supply chain department and the wider Field Operation to lead the field delivery requirements to the end user and B2B. Leading teams of engineers of up to 60 staff, with support of coaches and Supervisors to ensure best in class customer service. Responsible for imbedding change to all areas of customer delivery and for recruitment, performance targets (KPIs), cultural alignment, internal engagement, processes and people development.Managing all health and Safety requirements to all members of staff and ensuring training, support and guidance. Accountable for managing performance, Field availability, customer satisfaction scores, HR support and Management, Training requirements, succession planning, Vehicle Management, Cost control,.Key Contribution:Recruitment of over 300 field Staff and piers to a growing supply chain department Support field launch of HD to field nationally to over 1800 customers Support delivery of Van Tax policy to over2300 engineers Influenced and managed a £1.2M budget through stock and equipment.Consistent and effective performance management ,above company average in all areas year on year.

London And Home Counties

District Service Manager Leading a team of field based staff to deliver excellent customer service and technical support to a Customer base across the south of EnglandNational commissioning and installation of products and services to key accountsEnsuring Contractual compliance of SLA, SL2’s and product reliability Liaising with internal departments to support logistical requirements of product, manpower, supplies and contractual agreements.Call centre engagement to ensure workflow and manpower requirements are managed effectively.Recruitment and training needs. Fleet management, Performance management and strategic delivery.Customer Service Engineer / Supervisor Responsible for all field service requirements agreed contractually with customers. Managing of van stock to ensure 1st time fix rates and ensure delivery of KPI performance measure for team and myself. Installations on site ensuring Health and safety guidelines of customer and others are being met. Support of customers and Technician escalated issues. Support and liaise with Call centre to manage work load and allocation to meet SLA’s and escalated issues.Account/ Facility management of large accounts to ensure contractual compliance and product reliability. Through field visits and regular face2face meeting.

Education record

Education record