Brian Hay

Brian Hay Email and Phone Number

Partner Network Regional Representative and Coach @ Utility Warehouse
Great Rissington, GB
Brian Hay's Location
Great Rissington, England, United Kingdom, United Kingdom
Brian Hay's Contact Details

Brian Hay personal email

About Brian Hay

Over 40 years experience in Commercial & Operational Retail Management. 15 years at Board Level, across the Public and Private Equity sector, Company Owned and Franchised units. Managed Start-ups, Shop Development Expansion Programmes, Airport Retailing , Outlet Shops, Direct and Mail Order. Product group experience includes Health & Beauty, FMCG, Fashion, Luxury Gifting, in Supermarket and Boutique environments. Now focused on using People Management & Leadership Skills Experience in a Coaching & Mentoring capacity, to support Personal Performance Improvement & Growth alongside supporting Management & Leadership Change Strategies and their implementation Specialties: Commercially driven, results orientated, focused on KPI's. He has a track record for leading individuals and teams through strategic, operational, and cultural change. A strategic thinker, reflector and creative problem solver. Comfortable working at Board level within both private and public sectors. Enjoys the “shop floor”, and has an ability to motivate people through both his communication style and personal actions. Equally comfortable leading from the front, or working within a team.Up until July 2015, running his own Consultancy Business, Plan B Retail Ltd. Although not exclusively, PBR focused on a Key Client, Telecom Plus plc, Coaching & Mentoring individuals working in Management Roles in a Head Office Customer Focused Environment, and individuals who run their own Multi Level Marketing Business' in the Network. The Key Objective is enabling them to achieve more out of their personal performance, together with that of their teams, therefore improving results for them as individuals, and the corporate Business'. Also fully involved and leading Team Engagement Projects at NHQ.Now employed by Telecom Plus plc on a full-time basis

Brian Hay's Current Company Details
Utility Warehouse

Utility Warehouse

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Partner Network Regional Representative and Coach
Great Rissington, GB
Employees:
4588
Brian Hay Work Experience Details
  • Utility Warehouse
    Partner Network Regional Representative And Coach
    Utility Warehouse
    Great Rissington, Gb
  • Utility Warehouse
    Partner Network Regional Representative/Coach
    Utility Warehouse Sep 2020 - Present
    London, England, United Kingdom
    Linking our Head Office with the Partner Leadership…Conduit, Communicator, Coach
  • Utility Warehouse
    Head Coach In Learning & Development
    Utility Warehouse Mar 2019 - Sep 2020
    London, England, United Kingdom
    A change of title in March 2020, handing over the Head of L&D and focusing attention on Coaching, Leadership & Management Development at NHQ. A large element of this focus includes working alongside Operational Management Teams involved in the evolution of Future Call Centre Operations, and the respective NHQ support groups.
  • Utility Warehouse
    Head Of Learning & Development, Coach & Newsroom
    Utility Warehouse Oct 2011 - Mar 2019
    London Uk
    Work began with TelecomPlus plc ( trading as Utility Warehouse )as a consultant for PBR. The initial project was on internal culture review in the Call-Centres at NHQ. This developed into a coaching role working alongside the internal L&D Team, focused on the Discovery Management Development Programme built for the Middle & Senior Operational Managers.The second consultancy phase introduced me to The Partner Network, responsible for gathering customers for UW. This involved working with & coaching 20 of the Network Leaders, and presenting back to The Board ideas regards future development and support for this group.An invitation followed to become an employee of UW, and whilst remaining with a coaching focus, act as Head of Learning & Development. This role lasted two years and included the introduction of Albert, the Knowledge Base & the development and initial re-structure of the Quality Monitoring Team, Q&K.My current role is as Head Coach & Newsroom. There is a wide remit covering the coaching of Internal Middle & Senior Managers, and getting off the ground a new focus on Internal Communications...Newsroom.
  • Plan B Retail Ltd
    Director
    Plan B Retail Ltd Nov 2010 - Jul 2015
    Bourton-On-The-Water
    Providing independant interim & advisory management services to a variety of retail business' and brands at both strategic & operational levels, starting via troubleshooting issues. Key focus currently is on Coaching & Mentoring Managers at Head Office & in the Network, together with Team Engagement Projects at Telecom Plus plc, The Utility Warehouse.Clients include:Telecom Plus plc...FTSE 250Heals LtdYankee Candle Company/Yankee Candle InternationalSunspel LtdSarratt Equity LtdSaltrock Surfwear Company LtdFosseway Garden Centre Ltd
  • New Brewery Arts
    Ned & Trustee
    New Brewery Arts Mar 2011 - Jan 2014
    Cirencester
    Assisting the NBA Board & Management Team with delivering their Strategic Plan. The Key Objective is that the organisation, which is a charity, becomes a viable business and self-sufficient from Central & Local Government Funding over the next 3 Years and beyond
  • Culpeper Uk Ltd
    Managing Director
    Culpeper Uk Ltd Jan 2006 - Nov 2010
    Managed the Culpeper Brand & Business through a Strategic Repositioning. Also during this period, managed the Team through two changes of company ownership, bringing it's own internal challenges for all concerned!!!
  • Whittard Of Chelsea
    Retail Operations Director
    Whittard Of Chelsea Apr 1997 - Dec 2005
    Retail Operations Director to a number of Board structures & personnel. Focused on UK Division during a period of expansion and growth for the brand
  • The Body Shop
    General Manager
    The Body Shop Mar 1991 - Mar 1997
    Started with TBS as General Manager for New Franchises in the UK. Set up TBS UK Creative Retail Department ( Marketing ). Promoted to General Manager of TBS UK Company Owned Shops Division. Also responsible for TBS public UK Factory Tour at Head Office
  • Marks And Spencer
    Manager/Merchandiser & Trainee
    Marks And Spencer Sep 1980 - Mar 1991
    Achieved a complete and rounded introduction to commercial & operational retail management. Gained an early understanding of the importance of recruitment, management, motivation & retention of great people to deliver results. This experience was gained across a broad range of roles and opportunities in Shops & Head Office.

Brian Hay Skills

Retail Start Ups Management Marketing Business Performance Coaching Multi Channel Retail Business Strategy Strategy Communication Skills Fmcg Creative Problem Solving Teamwork Great Motivator Customer Service Business Planning Merchandising Training Coaching Recruiting Leadership Visual Merchandising Team Leadership Store Management

Brian Hay Education Details

  • Lancing College
    Lancing College
    O & A Levels
  • Lancing College
    Lancing College

Frequently Asked Questions about Brian Hay

What company does Brian Hay work for?

Brian Hay works for Utility Warehouse

What is Brian Hay's role at the current company?

Brian Hay's current role is Partner Network Regional Representative and Coach.

What is Brian Hay's email address?

Brian Hay's email address is br****@****aol.com

What schools did Brian Hay attend?

Brian Hay attended Lancing College, Lancing College.

What are some of Brian Hay's interests?

Brian Hay has interest in Member Of Bourton Cycles Cycling Club, Listening To Music, Chelsea Football Club Member Over 35yrs, Holder Of A Full Uk Driving License, Photography, Npplssea And Lapl(A), Painting, Airstream Trailer Owner, Amateur Home Cook.

What skills is Brian Hay known for?

Brian Hay has skills like Retail, Start Ups, Management, Marketing, Business Performance Coaching, Multi Channel Retail, Business Strategy, Strategy, Communication Skills, Fmcg, Creative Problem Solving, Teamwork.

Who are Brian Hay's colleagues?

Brian Hay's colleagues are Roy Thompson, Victoria Anca Caramalau, Merry Hardcastle, Blair Newcastle, Maxine Murray, Ons Mahjoubi, Shirley Barrett.

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