Peter Deane Email & Phone Number

Peter Deane is a IT Service Desk Manager at Actis Sales Technologies Ltd at Actis Sales Technologies LTD. He possess expertise in crm, technical support, help desk support, servers, networking and 43 more skills. Colleagues describe him as "Peter is an excellent support team manager, always vigilant of both his team members and clients needs. He is always a motivational force of positivity and a pleasure to work with. His ability to communicate clearly and effectively at all levels is always apparent. Peter is highly knowledgeable in corporate IT infrastructure and application support, combined with his friendly demeanour and extensive management experience he is an asset to any company." and "Working with Peter is an absolute delight. He is dedicated to managing projects to a timeframe and on budget. I found Peter to be a really nice guy to work with even when I brought problems to him on tight schedules. His creativity and expertise around problem solving was next to none! I would happily recommend Peter to anyone wishing to take up his services."

Listed skills include Crm, Technical Support, Help Desk Support, Servers, and 44 others.

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  Service Desk Manager

  Actis Sales Technologies Ltd

  Jul 2007 - Present

  Working for an SME, managing the helpdesk team and reporting directly to the Operations Director. Supporting CRM for a client base of pharmaceutical companies, adapting to meet challenges and support business growth through an understanding of business objectives and client needs.Key responsibilities for supporting Actis CRM, coaching and analytical software. Delivering support to an expanding client base of 70+ UK and European pharmaceutical companies. Providing technical operations support, network administration, monitoring and security. Managing support and reporting to meet client SLA’s and KPI’s. Identifying and correcting client issues and improving processes. Working to improve standard operating procedures and escalating issues where necessary. Building and maintaining relationships with clients and key personnel. Conducting business reviews, attending meetings to ensure clients are satisfied with our products and services. Provide advice to end users and trainers on how to use our applications to support the super users. Lead on all functionality testing ahead of business and UAT for bug fixes, minor configuration changes and new software releases. Working with internal stakeholders to improve quality and efficiency. Participated in projects and willingly carried out any other duties outside the standard remit for my own personal development and as required by the Company.