Peter Derham Email & Phone Number

Oxfordshire, England, United Kingdom

I was promoted to this role as an extension of the Support Manager position after successfully implementing a central service desk system for all CSE’s managed service customer sites. This allowed greater oversight and interconnectivity between all of the CSE managed service customers, as it allowed my team to see every service request for all our.

I was promoted to the role of Support Manager which took me in a new direction in my career to a management position. When I accepted this role, the department was failing due to a lack of procedures, operational statistics and vision. I successfully turned this around and implemented effective changes through the use standard operational processes.

As I had developed a keen interest in Software development, I successfully applied for this role at CSE reporting to the Lead Developer. In this role I developed skills in software development, databases and IT infrastructure whilst using different languages, applications and systems. This included: C#, HTML5, CCS, jQuery, WPF, Microsoft SQL, Entity.

I was promoted from my Field Engineer role to Senior Engineer. This role gave me greater responsibility including: mentoring new engineers, completing more complicated ICT network installations, stakeholder consultation, resolving problem installations. I also continued to develop my technical skills and customer communication.

In this role I was required to travel to customer sites either alone or with a mentor. During these customer visits I would handle many different tasks including: building and distributing windows desktop images, creating and updating Active Directory users and groups, setting up backup solutions (Backup Exec), installing network infrastructure like.