Peter Dixon Email & Phone Number

Coventry, United Kingdom

• Understand and keeps track of key team KPI’s / SLA's. Manage dips in performance with adequate reinforcement plans proactively.
• Manage escalations across the IT service desk and ensure all teams internal and external are working within the agreed SLA.
• Avaya phone system administration.
• Delegate specific service desk responsibilities to team members to create specialisation and increase service delivery pace.
• Monitor and report monthly both team and client performance.
• People management and associated responsibilities like performance and development management.

Coventry, United Kingdom

• Use of Remote Desktop Support Platforms (VNC, Dameware, Teamviewer, LogMeIn, Windows RDP).
• Active Directory Support.
• Group Policy configuration
• Microsoft Office.
• Support for both Desktop and Laptop Hardware.
• Specialist retail POS software (Vision Beanstore, SLEPOS).

Cyprus

• Accountable within a role designed to support end users utilising MS Office and Windows 98, 2000, XP and NT.
• Ensuring Health and safety best practise JSP 375 is adhered to.
• Relied upon to write MS Office training programmes to support the knowledge and experience of end users. Curating succinct and easy to reference content in support of elevating engagement.
• Designing and integrating databases for the recording of personal information. Pre-empting, analysing and executing an effective user flow.
• Security incident management / control room commander.
• Risk assessment