Peter Dua Email & Phone Number

Manage successful set-up, implementation and execution of programmes within Operations and across the DHL Express business. Programmes consist of multiple projects that affect systems, productivity or process. I am to manage the budgets and resource and ensure justification for executing, or ceasing, projects. The role ensures co-ordination between.

United Kingdom

Product Management: Cradle-to-grave ownership of a portfolio of applications covering web, desktop and EDI / API integration technologies.IT Project Management with strong organisation, communication and presentations skillsManaging a Team of DHL Subject Matter Experts as well as a point of contact to manage any escalations of work for the team.Working to.

Point of ownership for the development, implementation and on-going performance of a portfolio of web customer automation tools throughout their full life-cycle.Prioritising, delivering and maintaining solutions that will meet the needs of a diverse set of stakeholders. Driving regional system architecture and development to meeting UK customer and.

To provide business consultation and support to the UK Customer Service function on voice, data and Contact Center technologies used in the provision of Customer Services. Provide superior quality business consultation and project expertise, supporting the testing and implementation of Global Customer Service applications and locally driven projects to the.

To act as first point of contact for external customers handling shipping requests providing information and advice on transiting goods worldwide. To do this in a way to maximize sales through service whilst delivering the highest possible levels of Customer satisfaction.