• Primary system administrator for Salesforce environment with 400+ users.• Manage all administrative functions, including user account maintenance, reports, dashboards, flow builder, and lightning app builder.• Coordinate roles, profiles, and permission sets to maximize organization and ease of use for user base.• Conduct regular internal system audits and prepare for release updates and feature deprecations.• Coordinate evaluation, scoping, and build-out of new development requests for Sales and Service teams.• Work with stakeholders to establish processes supporting administrative, development, and change management activities.• Assist in training/onboarding new users and grow the Salesforce skill set across the organization's end-user base.• Act as a liaison between users, vendors, and application development teams.• Work with stakeholders, developers, and supporting teams to define and document development requirements.• Utilize Salesforce best practices and functionality to design and implement new processes.• Demonstrate strong data management abilities with a creative, analytical mindset and strong problem-solving skills.

• Define, interpret, and execute near-term technical requirements on the Salesforce platform and other integrated systems• Address real-time production issues as they arise• Identify possible future enhancements• Provide live and recorded training and documentation to ensure client success• Deploy solutions systematically to reduce risk and streamline change management• Skilled at balancing work across the client portfolio

Assist in defining, interpreting, and executing near-term requirements; addressing real time production issues as they arise, and identifying possible future enhancements. Skilled at balancing work across the nonprofit client portfolio, asking the right questions to get to the heart of the request, and deploying expert Salesforce solutions nimbly.

• Worked with the project manager to gather and translate business requirements into technical solutions.• Built and tested configurations of small to mid-sized Salesforce Sales Cloud orgs, including company settings, role hierarchies, business processes, record types, standard object custom fields, list views, reports, dashboards, and data imports.

• Safely and efficiently operated Crown forklift equipment.• Gathered merchandising requirements.• Translated requirements into actionable items for daily pre-opening merch shift.• Managed and delegated tasks to a team of merchants.• Ensured optimal product placement and display for maximization of retail sales goals.• Hybrid role responsibilities also encompassed front end operations.• Skills utilized include customer communication and customer service, cash handling, risk management, inventory management, and proficiency in AS400 as an end user.

• Executed all delegated merchandising requirements, and built out product organization solutions in line with objectives.• As a department head, facilitated a department wide sales increase of 25% beginning FY 2019 through Mid FY 2020, exceeding store wide average sales goals.

• Upheld and administered all theater policies while ensuring customer satisfaction.• Operated and maintained digital audio and projection equipment, built feature playlists, andmanaged digital server and hard drive storage.• Corresponded professionally via email and telephone with customers, vendors, and corporate employees.• Monitored risk management and alcoholic beverage distribution.• Reconciled cash and credit card receipts and took part in the hiring, training, supervision, and counseling of floor staff employees.

• Responsible for regular attendance, selling tickets and concessionitems, checking ID’s, answering phones, cleaning auditoriums, andcrowd control.