I have a diverse range of technical experience ranging from software development for nuclear power reactors to algorithm design for DNA sequencing to documentation for online financial products. Most recently I worked as a content specialist for Intuit online payroll products. I developed and implemented Knowledge Base articles and Help system content with technical information on using the products, as well as regulatory compliance information. Most knowledge base articles have separate sections for external customers and internal support staff. I also developed email templates for support staff to communicate with customers.
Listed skills include Technical Writing, Algorithm Development, Customer Service, and Data Analysis.