Peter Brand work email
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Peter Brand personal email
With over 15 years of Operational experience in the financial services sector under my belt, I am perfectly placed to lead a company’s operational strategic approach. Having worked for a subsidiary of a Times 100 company I have extensive experience in both small and large company operations, interfacing with all levels of management. I have repeatedly demonstrated my ability to deliver complex, multi-faceted projects, on time and to an impeccable standard. With in-depth knowledge of Business Continuity, project resource management and Big Data analytics I could be a key member of your management team. Using my experience to best design solutions which are targeted, robust and achievable I run a program of cyclical analysis and process improvement. This approach is key in maintaining a fresh, exciting, fluid and fulfilling department to work within.
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Operations And Branch ManagerYomdel Mar 2022 - Oct 2023Billingshurst, England, United Kingdom -
Operations ManagerYomdel Aug 2020 - Mar 2022Billingshurst, England, United Kingdom
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Operations DirectorVio Assistance Nov 2019 - Aug 2020 -
Operations & Engineering ManagerVio Assistance Apr 2017 - Nov 2019Horsham
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It AnalystHome Assistance Uk Limited Mar 2015 - Feb 2017Project DevelopingDatabase QueryingFirst line IT supportAmending real time database data through a back end to fix minor faultsSupporting the database developer in testing and error repairHelping manage the IT side of BCPMaintaining & Developing our Risk framework -
Business & Quality AdministratorHome Assistance Uk Limited May 2013 - Mar 2015Project managementProject DevelopmentSupervising the Quality teamManaging the company's BC plansOverseeing the departments Excel workbooksQuality checkingGiving support to other areas of the Business in process improvementCreating & improving business Process flows
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Seconded Business Continuity ManagerHome Assistance Uk Limited Sep 2012 - May 2013Project ManagementProject DevelopmentCoding in MS ExcelHelping oversee the Quality DepartmentManaging and improving the company's Business Continuity PlansOrganising days to test the plans
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Call Centre Team LeaderHome Assistance Uk Limited Apr 2009 - May 2013CrawleyManaging a team of call centre agents in a busy call centre. Ensuring we hit SLA's and providing excellent customer service. Performance managing staff and pinpointing areas for improvement. Dealing with customer escalations. During this time I covered both the day shift and the night shift giving a fuller picture of the whole operation. During the night the responsibilities were producing Operational MI and overseeing the printing and stuffing of customer policy documents. It was during this time when I started to learn the ins and out of MS Excel.
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Call Centre AgentHome Assistance Uk Limited Feb 2008 - Apr 2009CrawleyManaging customer claims from beginning to end. Going that extra mile to fulfil customer expectations. Dealing with customer calls as efficiently as possible to make me available for the next customer query or claim. Following scripts to ensure compliance. Coming up with new ways to improve company processes. The business had only been running for 5 months before I joined so management were always open to new input and ideas.
Peter Brand Skills
Peter Brand Education Details
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Haywardsheath College
Frequently Asked Questions about Peter Brand
What is Peter Brand's role at the current company?
Peter Brand's current role is Strategic Operations Professional.
What is Peter Brand's email address?
Peter Brand's email address is pe****@****euk.com
What schools did Peter Brand attend?
Peter Brand attended Haywardsheath College.
What skills is Peter Brand known for?
Peter Brand has skills like Insurance, Customer Service, Microsoft Excel, Microsoft Office, Change Management, Risk Management, Customer Satisfaction, Data Analysis, Close Attention To Detail, Management, Call Centers, Account Management.
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3ntrs.com, northerntrust.com, citi.com -
1doncasters.com1 +447376XXXXXX
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