•Bitdefender and Grafana Integration: Developed a Python-based solution to integrate Bitdefender with Grafana via API requests, storing data in SQL servers for comprehensive querying and visualization in Grafana.•Grafana and Autotask Integration: Created a Python web-hook intermediary to integrate Grafana with Autotask, automating alerting and ticket creation processes.•Wazuh and Autotask Integration: Implemented a Python-based integration of Wazuh with Autotask using their respective APIs and Wazuh JSON log files for automated alert management.•Comprehensive Monitoring Solution: Achieved full vertical integration of Grafana, Prometheus, and their agents for both Windows and Linux systems, as well as SNMP-enabled devices like Cisco switches and firewalls, and the Fortigate API. This provided clients with extensive visibility into their networks, endpoints, and servers, enabling robust security posture reporting and anomaly alerts via SMTP and ticket creation.•Grafana Dashboard Development: Designed and developed user-friendly Grafana dashboards to centralize monitoring efforts, featuring custom alerts, drill-down options for critical panels, and comprehensive overview dashboards.•Telegraph Configuration Debugging: Resolved configuration issues on the development server to ensure optimal performance and reliability.•Docker Mount Problem Resolution: Diagnosed and fixed Docker mount issues on the production server, enhancing system stability.

-Networking:•Cisco Switch Management: Oversaw the management of approximately 100 access layer Cisco switches.•Configuration Hardening: Developed and deployed hardened configurations for new Cisco switch models, enhancing network speed and security across all switches.•Network Troubleshooting: Resolved network issues involving switches, PCs, and Wake-on-LAN features affecting over 300 new laptops, ensuring seamless operation.•CUCM Deployment: Diagnosed and resolved issues related to Cisco Unified Communications Manager (CUCM) deployment.•MikroTik Lab Creation and deployment: Established a MikroTik lab to simulate real-world networks and supervised interns in Lebanon and Egypt, providing guidance and support as well as deployed a fully configured MikroTik into production environment.•Fortiswitch R&D: Tasked with configuring a layer 3 Fortiswitch and report back on findings to compare with Cisco switches to choose the better upgrade path for the company•Industry Collaboration: Participated in meetings with regional Cisco partners to stay abreast of industry developments and collaborate on projects.-Cybersecurity:•Fortigate Firewall and Proxy Management: Maintained and automated Fortigate firewall and proxy operations to enhance security.•VPN Migration Plan: Developed a migration plan to secure the cipher suite for VPN connections, ensuring encrypted and secure communications.•Documentation and Knowledge Sharing: Created comprehensive documentation detailing the hardened configuration of new Cisco switches, clearly explaining the purpose of each configuration line for use in all offices globally.•Vulnerability Management: Identified, managed, and patched security vulnerabilities to protect the network infrastructure.•Fortinet Workshop Representation: Represented the company at a Fortinet workshop, gaining insights and sharing expertise.

•Automation of Reconnaissance and Takedown: Developed Python scripts (under NDA) to automate reconnaissance through web scraping and orchestrate takedown operations via interactions with APIs and web bots.•Passive Reconnaissance Exercise: Participated in a comprehensive passive reconnaissance exercise to enhance threat intelligence and security posture.

•Inter-Disciplinary Practice Program (IDPP)•Human-Centered Design and User Research: Engaged in activities focused on human-centered design and user research to create solutions that are both innovative and user-friendly.

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